9780143118442

Difficult Conversations: How to Discuss What Matters Most

Stone, Douglas; Patton, Bruce; Heen, Sheila

ISBN 10: 0143118447 / 0-14-311844-7
ISBN 13: 9780143118442
Publisher: Penguin Books
Publication Date: 2010
Binding: Softcover
Editorial Reviews for this title:
Synopsis:
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

Editorial reviews may belong to another edition of this title.
 

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Difficult Conversations (ISBN: 9780143118442)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Book Description: PENGUIN GROUP, 2010. Paperback. Book Condition: New. New Book. Shipped from US. Bookseller Inventory # VP-9780143118442

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Difficult Conversations Format: B-Trade Pbk (ISBN: 0143118447 / 0-14-311844-7)
Stone, Douglas;Patton, Bruce;Heen, Sheila
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Difficult Conversations: How to Discuss What Matters Most (Paperback) (ISBN: 9780143118442)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Book Description: Penguin Putnam Inc, United States, 2010. Paperback. Book Condition: New. Anniversary, Updated. 196 x 127 mm. Brand New Book. The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you ll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving. Bookseller Inventory # ABZ9780143118442

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Difficult Conversations: How to Discuss What Matters Most (ISBN: 9780143118442)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Difficult Conversations: How to Discuss What Matters Most (Paperback) (ISBN: 9780143118442)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
Bookseller: The Book Depository (Gloucester, UK, United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: 10

Book Description: Penguin Putnam Inc, United States, 2010. Paperback. Book Condition: New. Anniversary, Updated. 196 x 127 mm. Language: English Brand New Book. The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you ll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving. Bookseller Inventory # ABZ9780143118442

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Difficult Conversations: How to Discuss What Matters Most (Paperback) (ISBN: 0143118447 / 0-14-311844-7)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Book Description: Paperback. Book Condition: New. 127mm x 18mm x 196mm. Paperback. The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask"We attempt or avoid difficult conversatio.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 315 pages. 0.249. Bookseller Inventory # 9780143118442

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Difficult Conversations: How to Discuss What Matters Most (ISBN: 0143118447 / 0-14-311844-7)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Difficult Conversations: How to Discuss What Matters Most (ISBN: 0143118447 / 0-14-311844-7)
Stone, Douglas;Patton, Bruce;Heen, Sheila
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ISBN 13: 9780143118442
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Difficult Conversations: How to Discuss What Matters Most (ISBN: 0143118447 / 0-14-311844-7)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Difficult Conversations (ISBN: 9780143118442)
Stone, Douglas;Patton, Bruce;Heen, Sheila
ISBN 10: 0143118447
ISBN 13: 9780143118442
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Book Description: Book Condition: New. Publisher/Verlag: Penguin USA | How to Discuss What Matters Most. Foreword by Roger Fisher | The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving | Format: Paperback | Language/Sprache: english | 241 gr | 352 pp. Bookseller Inventory # K9780143118442

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