9780143118442

Difficult Conversations: How to Discuss What Matters Most

Stone, Douglas; Patton, Bruce; Heen, Sheila

ISBN 10: 0143118447 / 0-14-311844-7
ISBN 13: 9780143118442
Publisher: Penguin Books
Publication Date: 2010
Binding: Softcover
About this title:
Synopsis:
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

"About this title" may belong to another edition of this title.
 

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Stone, Douglas; Patton, Bruce; Heen, Sheila
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Stone, Douglas; Patton, Bruce; Heen, Sheila
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Book Description: Penguin Putnam Inc, United States, 2010. Paperback. Book Condition: New. Anniversary, Updated. 198 x 130 mm. Language: English Brand New Book. The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you ll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving. Bookseller Inventory # ABZ9780143118442

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