9780324382273

Managing for Quality and Performance Excellence (with CD-ROM)

Evans, James R.; Lindsay, William M.

ISBN 10: 0324382278 / 0-324-38227-8
ISBN 13: 9780324382273
Publisher: Cengage Learning
Publication Date: 2007
Binding: Hardcover
Editorial Reviews for this title:
Synopsis:
Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

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Evans, James R.; Lindsay, William M.
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Book Description: Cincinnati, Ohio, U.S.A.: South-Western Pub, 2007. Hardcover. Book Condition: New. Dust Jacket Condition: New. 5th or later Edition. [ BRAND NEW BOOK ] [ ORIGINAL US EDITION ].The book will be delivered worldwide at your address within 6 working days .30 days refund policy. Hardcover: 848 pages Publisher: Cengage Learning; 7 edition (January 30, 2007) Language: English ISBN-10: 0324382278 ISBN-13: 978-0324382273. Bookseller Inventory # ABE-11611335667

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