Knowledge Management and Drivers of Innovation in Services Industries - Hardcover

Hardcover

ISBN 10: 1466609486 ISBN 13: 9781466609488

Publisher: Information Science Reference, 2012

Synopsis

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand.

Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

About this title

About the Author:

Patricia Ordóñez de Pablos is professor in the Department of Business Administration and Accountability, at the Faculty of Economics of The University of Oviedo (Spain). Her teaching and research interests focus on the areas of strategic management, knowledge management, intellectual capital, and China. She serves as Associate Editor of Behaviour and Information Technology journal. Additionally she is Executive Editor of the International Journal of Learning and Intellectual and the International Journal of Strategic Change Management. She is Editor of International Journal of Asian Business and Information Technologies (IGI-Global).

Miltiadis D. Lytras is Lecturer at the American College of Greece. His research focuses on Semantic Web, knowledge management and e-learning, with many publications in these areas. He has co-edited / co-edits, 25 special issues in international journals (e.g. IEEE Transaction on Knowledge and Data Engineering, IEEE Internet Computing, IEEE Transactions on Education, Computers in Human Behavior, Interactive Learning Environments, Journal of Knowledge Management, Journal of Computer Assisted Learning, etc.).

About this edition

• Publisher: Information Science Reference
• Publication date: 2012
• ISBN 10: 1466609486
• ISBN 13: 9781466609488
• Binding: Hardcover
• Edition number: 1
• Number of pages: 350
• Editor: Ordóñez De Pablos Patricia, Lytras Miltiadis D