Wheres My Mute Button

Crystal Smith

Published by Outskirts Press
ISBN 10: 1432757261 / ISBN 13: 9781432757267
Used / Paperback / Quantity Available: 0
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112 pages. Dimensions: 8.3in. x 5.5in. x 0.4in.Press 0 for the Funniest Call-Center Laughs in the History of Customer ServiceI dont know where you live, but I live in New York! This city is too busy to remember to pay a bill!Representative: May I speak to SusanCustomer: Ill have to get back to you. Im not her. Your call is important to Crystal Smith. Your excuse for not paying your cell-phone bill Thats priceless. After years spent in the trenches of phone-billing call centers, Smith rounds up the most hilarious, goofiest, and just plain weirdest statements from customers with this lively, laugh-out-loud book. Youll meet the caller who wonders why the representative cant take a cash payment-over the phone. Theres the one who threatens that if a service interruption kills her, shell sue-after shes dead. Then there are all sorts of excuses, whines, and pleadings when it comes to late payments. Did you hear the one about being in a coma for three months-and thats why the bill didnt get paid (Somehow, the phone kept dialing the whole time. ) Or how about the bright idea that paying just a fraction of the bill every month is enough to keep the line open And thats just for starters. The scary part is, theyre all true-taken verbatim from actual customer calls. But for Crystal Smith and thousands of other call-center and customer-service workers, theyre all in a days work. Thats why Wheres My Mute Button! is required reading for anyone whos ever worked a headset-and the customers who would like a rare glimpse into their poorly understood world. Is there anything else we can do for you today This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory #

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Synopsis:

Press '0' for the Funniest Call-Center Laughs in the History of Customer Service

"I don't know where you live, but I live in New York! This city is too busy to remember to pay a bill!"

Representative: "May I speak to Susan?"

Customer: "I'll have to get back to you. I'm not her."

Your call is important to Crystal Smith. Your excuse for not paying your cell-phone bill? That's priceless.

After years spent in the trenches of phone-billing call centers, Smith rounds up the most hilarious, goofiest, and just plain weirdest statements from customers with this lively, laugh-out-loud book. You'll meet the caller who wonders why the representative can't take a cash payment-over the phone. There's the one who threatens that if a service interruption kills her, she'll sue-after she's dead. Then there are all sorts of excuses, whines, and pleadings when it comes to late payments. Did you hear the one about being in a coma for three months-and that's why the bill didn't get paid? (Somehow, the phone kept dialing the whole time.) Or how about the bright idea that paying just a fraction of the bill every month is enough to keep the line open? And that's just for starters.

The scary part is, they're all true-taken verbatim from actual customer calls. But for Crystal Smith and thousands of other call-center and customer-service workers, they're all in a day's work. That's why Where's My Mute Button?! is required reading for anyone who's ever worked a headset-and the customers who would like a rare glimpse into their poorly understood world. Is there anything else we can do for you today?

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Bibliographic Details

Title: Wheres My Mute Button
Publisher: Outskirts Press
Binding: Paperback
Book Condition: New

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