Raving Fans: A Revolutionary Approach to Customer Service

Blanchard, Kenneth, Bowles, Sheldon

Published by Random House Audio, 1993
ISBN 10: 0679424954 / ISBN 13: 9780679424956
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Synopsis: 1 cassette / 90 minutes
Read by Rick Adamson, Kate Borger, and John Mollard

For those who wish to improve their business, here is a fresh and innovating look at customer service - the most important element in creating a successful business sin the 90s, from the co-author of The One Minute Manager.

From the Back Cover: "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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Bibliographic Details

Title: Raving Fans: A Revolutionary Approach to ...
Publisher: Random House Audio
Publication Date: 1993
Book Condition: very good

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Sheldon Bowles, Echo Heron and Ken Blanchard
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Kenneth Blanchard
Published by Random House Audio (1993)
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Book Description Random House Audio, 1993. Audio Cassette. Book Condition: Good. Abridged. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 0679424954

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Sheldon Bowles, Echo Heron and Ken Blanchard
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