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Published by SAGE Publications, Incorporated, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Book
Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by SAGE Publications, Incorporated, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Book
Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by SAGE PUBN cop 2006, 2006
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Sigrun Wuertele buchgenie_de, Altenburg, Germany
Book
Condition: Sehr gut - gebraucht. Taschenbuch 336 pages. Sehr guter Zustand, ohne Namenseintrag, Zustand: 2, Sehr gut - gebraucht, Taschenbuch SAGE PUBN , cop 2006 336, Service Leadership: The Quest for Competitive Advantage, Gronfeldt, Svafa.
Published by Sage Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Buchpark, Trebbin, Germany
Book
Condition: Sehr gut. Zustand: Sehr gut - Gepflegter, sauberer Zustand. | Seiten: 336.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Book
Paperback. Condition: new. New. Fast Shipping and good customer service.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.
Book
Condition: New. New. In shrink wrap. Looks like an interesting title! 1.37.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913748ISBN 13: 9781412913744
Seller: Patrico Books, Apollo Beach, FL, U.S.A.
Book
Hardcover. Condition: Used: Like New. Ships Out Tomorrow!.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913748ISBN 13: 9781412913744
Seller: HPB-Red, Dallas, TX, U.S.A.
Book
hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Book Print on Demand
Condition: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Book
Condition: Good. Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Book
Condition: New. Book is in NEW condition. 1.37.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Book Deals, Tucson, AZ, U.S.A.
Book
Condition: New. New! This book is in the same immaculate condition as when it was published 1.37.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: moluna, Greven, Germany
Book Print on Demand
Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and des.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Book
Paperback. Condition: new. Brand New Copy.
Published by Sage Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: AHA-BUCH GmbH, Einbeck, Germany
Book Print on Demand
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913756ISBN 13: 9781412913751
Seller: GoldBooks, Denver, CO, U.S.A.
Book
Paperback. Condition: new. New Copy. Customer Service Guaranteed.