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Published by Nova Science Publishers, Incorporated, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. UK ed. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by Nova Publishers, New York, NY, U.S.A., 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: Book Dispensary, Concord, ON, Canada
Book
Hardcover. Condition: Very Good. ex-lib w/usual markings, VERY GOOD hardcover, no marks in text; a gently used copy. Ex-Library.
Published by Kadiköy Belediyesi Kültür Yayinlari, Istanbul, 2018
ISBN 10: 6058192722ISBN 13: 9786058192720
Seller: Istanbul Books, Istanbul, Turkey
Book
Condition: New. Editors: Translator: 144 pages.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Basi6 International, Irving, TX, U.S.A.
Book
Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Book
Condition: New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery.This item may ship from the US or other locations in India depending on your location and availability.
Published by Nova Science Pub Inc, 2008
ISBN 10: 1604560037ISBN 13: 9781604560039
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: New.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: SMASS Sellers, IRVING, TX, U.S.A.
Book
Condition: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. We Ship to PO BOX Location also.
Published by Nova Science Pub Inc, 2008
ISBN 10: 1604560037ISBN 13: 9781604560039
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: As New. Unread book in perfect condition.
ISBN 10: 1604560037ISBN 13: 9781604560039
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: New.
Published by Nova Science Publishers Inc, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
Book
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by Nova Science Pub Inc, 2008
ISBN 10: 1604560037ISBN 13: 9781604560039
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: As New. Unread book in perfect condition.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: New.
Published by CABI 2016-05-27, Wallingford, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Blackwell's, London, United Kingdom
Book
hardback. Condition: New. Language: ENG.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Books Puddle, New York, NY, U.S.A.
Book
Condition: New. pp. 216.
Published by Nova Kroshka Books, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: New.
Published by Nova Science Publishers Inc, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Book
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by Nova Kroshka Books, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: As New. Unread book in perfect condition.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Majestic Books, Hounslow, United Kingdom
Book
Condition: New. pp. 216.
Published by Nova Science Publishers Inc, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Book
Hardback. Condition: New. New copy - Usually dispatched within 4 working days.
Published by Nova Science Publishers Inc, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Book
Condition: New. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746. . 2008. UK ed. Hardcover. . . . .
Published by Nova Kroshka Books, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: New.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Book
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by CABI Publishing, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Book
Condition: New. This book aims contributes to the discussion and dissemination of current practices and state-of-the-art research on the topic of preserving, communicating and developing heritage tourism destinations. Editor(s): Alvarez, Maria D.; Yuksel, Atila; Go, Frank M. Num Pages: 216 pages. BIC Classification: KNSG. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 180 x 252 x 18. Weight in Grams: 656. . 2016. Hardcover. . . . .
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: New.
Published by Cab Intl, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Revaluation Books, Exeter, United Kingdom
Book
Hardcover. Condition: Brand New. 200 pages. 9.75x7.00x1.00 inches. In Stock.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: booksXpress, Bayonne, NJ, U.S.A.
Book
Hardcover. Condition: new.
Published by Nova Kroshka Books, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: As New. Unread book in perfect condition.
Published by Nova Science Publishers Inc, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: Kennys Bookstore, Olney, MD, U.S.A.
Book
Condition: New. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746. . 2008. UK ed. Hardcover. . . . . Books ship from the US and Ireland.
Published by Nova Science Publishers Inc, New York, 2008
ISBN 10: 1604560029ISBN 13: 9781604560022
Seller: CitiRetail, Stevenage, United Kingdom
Book
Hardcover. Condition: new. Hardcover. Effective Management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. This book details this subject. Organisations, successful in delivering a high level of customer satisfaction, tend to reap the benefits in the form of repeat patronage among existing customer and recruitment of new customers. Empirical and anecdotal evidence suggest that negligence of customer dissatisfaction and inevitable customer complaints might be costly. Research has shown that an unhappy customer will tell on average 9 other people about an unsatisfying experience. Ineffective handling of complaints increases frustration and dissatisfaction, reinforces negative consumer reactions and harms a company's reputation. Management of customer satisfaction particularly in service failure situations hinges largely on an understanding of the formation of satisfaction judgement, the scrutiny of triggers that cause varied customer behaviours in failure situations and devising of customer-driven recovery strategies that would yield preferred behaviours.In other words, that execution of customer satisfaction and handling of customer complaints depend heavily on actionable information (i.e., feedback gathered from valid and continuous measurement) should not be an overstatement. Thus, departing from the absence of a comprehensive treatment, this research based book attempts to fill the gap by addressing seven theoretically and managerially important issues. Effective management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. Ineffective handling of complaints increases frustration and dissatisfaction, reinforces negative consumer reactions and harms a company's reputation. This book addresses 7 theoretical and managerial issues. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
Published by CABI, 2016
ISBN 10: 1780646771ISBN 13: 9781780646770
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Book
Condition: New. In.