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Published by Brand: HRD Press, Inc., 2014
ISBN 10: 0874258693ISBN 13: 9780874258691
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. What would happen if a highly respected and well known business coach provided you with a new and revolutionary model for leadership that could help you achieve the happiness, productivity and fulfillment at work you are striving for? It would change your life. O'Brien's themes--be authentic, visionary, emotionally intelligent, an assertive communicator and connected to others through relationships and alliances--are covered in-depth in separate chapters. Exercises, tools and specific guidance are also provided to help you turn the information presented into everyday practices.
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Published by Brand: HRD Press, Inc., 2014
ISBN 10: 1599961628ISBN 13: 9781599961620
Seller: Ergodebooks, Houston, TX, U.S.A.
Book First Edition
Softcover. Condition: Good. First Edition. In a story about an electric utility six days before a monster hurricane makes a direct hit, we witness what leaders experience when they are unable to see both points of view. It can be disastrous for the leaders, the employees, and their community.
Published by Brand: HRD Press, Inc., 2014
ISBN 10: 0874257417ISBN 13: 9780874257410
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. This 160-page pocket guide is for self-managing stress and managing stress in others. Poses practical strategies for how to deal with time, anger, people, fatigue, evaluation pressures and more.
Published by Brand: HRD Press, Inc, 2008
ISBN 10: 1599961369ISBN 13: 9781599961361
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. 1. In this new resource the author selected topics for those fairly new to the field and synthesizes a wealth of information into one concise text. The book starts with a focus on instructional technology, then shifts to human performance technology. You'll learn about ideas of prominent thinkers like Edward Thorndike, B. F. Skinner, and Benjamin Samuel Bloom, and you'll also have access to extensive references and user-friendly charts.
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Published by Brand: HRD Press, Inc., 2019
ISBN 10: 1599960656ISBN 13: 9781599960654
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. Eileen Klockars (illustrator). Pap/DVD. There are many books out there on relationships. But this one is different. It teaches social, intellectual and emotional skills you can actually apply in your life to create a lasting and intimate relationship - whether youre married, engaged or in a committed partnership. The information and skills introduced are based on scientific principles and research - not on the authors opinions. Together the skills form a model for how to be in a personal relationship.
Published by Brand: HRD Press, Inc., 2006
ISBN 10: 087425910XISBN 13: 9780874259100
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: new. This timely series is based upon 15 years of experience and work of trainers and researchers in the field of criminal justice Each book is filled with the practical skills and actual techniques and methods The focus is on how to communicate and get others to what is desired with minimal hassles Examples and techniques are based on the real world and can readily be used as a part of a handson training program The highly successful intervention model is demonstrated through practical skill related exercises including The Basics sizing up skills The Addons communicating skills and The Applications controlling skills This is a worthwhile series for any Law Enforcement or Governmental Organization.
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Published by Brand: HRD Press, Inc., 2023
ISBN 10: 0874257433ISBN 13: 9780874257434
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. Are you struggling everyday to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It's time for an intervention. The Customer Service Intervention offers a practical step-by-step program that will teach you how to quickley assess the effectiveness of your staff.launch an intervention to keep your staff service savvy.and seize opportunities everyday to improve the quality of every customer interaction. Are you willing to stop and evaluate yourself, your team and each team member? Make personnel changes and adjust future hiring criteria? Spend substancial amounts of time training? Then this powerful, results-oriented guide is for you. Learn what to do to improve front-line performance-and how to do it. The book is organized into two sections: .The Big Picture tells you what to do. It offers the tactics, best practices and techniques you'll need for your intervention .Customer Service Intervention: The Program shows you how to do it through scripts, exercises, activities, tools and implementation ideas. Learn how to : Prepare for and launch an inital training program in customer service, engage your team in creating customer service information tools, and keep your team buzzing about customer service during routine meetings with quick, hard-hitting "half-hour courses".
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Published by Brand: HRD Press, Inc., 2003
ISBN 10: 0874257514ISBN 13: 9780874257519
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Book
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Published by Brand: HRD Press, Inc., 2005
ISBN 10: 0874258391ISBN 13: 9780874258394
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Hardcover. Condition: New. 2nd. The acclaimed reference?revised and more valuable than everUpdated to include coverage of the latest in meeting technology, the second edition of the acclaimed reference for meeting planners is more comprehensiveand usefulthan ever.Whether you are a meeting professional or new to event planning?a corporate or association executive or independent consultant?the book synthesize what you need to know to achieve professionalism in the management of conferences, exhibitions, and conventions.Co-author Rudy Wright shares three decades of industry knowledge and experience. He is a professional conference organizer, one of the first to earn the Certified Meeting Professional designation, and founding member/past president of Meeting Professionals International.The Meeting Spectrum is organized into five parts packed with need-to-know topics including:1. Meetings and Meeting Managerswhat makes a successful meeting, professionalism in the industry, and the Professional Conference Organizer (PCO) as part of an organization2. Planningsetting objectives, developing programs, selecting and working with speakers, and booking entertainment3. Administration and Logisticsbudgeting and fiscal management, air and ground travel, promotion and marketing, food and beverage, and registration and housing4. Operationsaudio-visual productions, event management software, teleconferencing, virtual meetings, venue selection, pre-meeting coordination, and meeting room set-ups5. Internationalhotels and facilities, exhibiting abroad, managing foreign currency, and avoiding customs and immigration bottlenecksPlus, the books two appendixes conveniently compile lists of organizations in the event industry and web sites and software for event planners.
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Published by Brand: HRD Press, Inc, 2023
ISBN 10: 0874257956ISBN 13: 9780874257953
Seller: Front Cover Books, Denver, CO, U.S.A.
Book
Condition: new.
Published by Brand: HRD Press, Inc, 2006
ISBN 10: 087425924XISBN 13: 9780874259247
Seller: Front Cover Books, Denver, CO, U.S.A.
Book
Condition: new.
Published by Brand: HRD Press, Inc., 2007
ISBN 10: 1599960702ISBN 13: 9781599960708
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. Sarah Klockars-Clauser (illustrator). "Get inspired to hold onto your business dream and keep heading upward Parallel Peaks: Business Insights While Climbing the World s Highest Mountains By John McQuaig This book ties together eight common elements of mountaineering and business management that make the crucial difference between success and failure in either endeavor. John McQuaig is uniquely qualified to write this book. He co-founded a bank, served as its chairman of the board and watched it grow to more than $250 million in assets. He also has climbed many mountains and is one the few people who successfully climbed Mount Kilimanjaro. He challenges and motivates readers to think about eight key questions as they go to the summit: Vision: What is yours and where is your summit? SWOT analysis: What strengths can you capitalize on, what weaknesses are holding you back and what threats and opportunities are ahead? Planning and preparation: How well have you planned and prepared? Do you have the right tools and assets? Your own story writing: Are you willing to keep your possibilities open and write your own story? Can you take constructive advice? A supportive team: Do members work together? Are there any weak players? An experienced guide: Do you have a coach or mentor to guide you? Taking it one step at a time: Do you have performance indicators and metrics in place? Luck: Are you prepared to capitalize on good luck and counter the effects of bad luck?.