taylor francis ltd aldershot (108 results)

Paperback. Condition: new. Paperback. Written in a fast-paced thriller style, The Goal is the gripping novel which is transforming management thinking throughout the Western world. The author has been described by Fortune as a 'guru to industry' and by Businessweek as a 'genius'. It is a book to recommend to your friends in industry - even to your bosses - but not to your competitors. Alex Rogo is a harried plant manager working ever more desperately to try and improve performance. His factory is rapidly heading for disaster. So is his marriage. He has ninety days to save his plant - or it will be closed by corporate HQ, with hundreds of job losses. It takes a chance meeting with a colleague from student days - Jonah - to help him break out of conventional ways of thinking to see what needs to be done. The story of Alex's fight to save his plant is more than compulsive reading. It contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints (TOC) developed by Eli Goldratt. Eliyahu M. Goldratt is an internationally recognized leader in the development of new business management concepts and systems, and acts as an educator to many of the world's corporations. The 20th anniversary edition includes a series of detailed case study interviews by David Whitford, Editor at Large, Fortune Small Business, which explore how organizations around the world have been transformed by Eli Goldratt's ideas. A gripping novel in which Alex Rogo fights to save his factory before it is closed by corporate HQ, with hundreds of job losses. The story contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints (TOC). Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. True or false? In selling high-value products or services: "closing" increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; and open questions are more effective than closed questions. All false, says Neil Rackham. He and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don't work for major sales. Rackham went on to introduce his SPIN-selling method, where SPIN describes the whole selling process - Situation questions, Problem questions, Implication questions, Need-payoff questions. SPIN-selling provides you with a set of simple and practical techniques which have been tried in many of today's leading companies with dramatic improvements to their sales performance. Provides a set of practical techniques which have been tried in many of today's leading companies with dramatic improvements to sales performance. This text makes the spin-selling method available in paperback and includes a new preface by the author. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Social workers need to recognize the critical role that theory plays both in the way they make sense of what is going on and in the way they order their work. Such recognition clarifies practice for both the worker and the client. David Howe's classic text provides a framework to help social workers develop an understanding of the theories which inescapably underpin their thoughts and actions. This edition contains a new preface by the author, written in 2008, in which he examines the continuing value of his framework, concluding that it remains an effective tool for making sense of the profession's most current ideas. The book covers a range of theoretical approaches, demonstrating through examples that different theories necessarily lead to very different practices. It offers a stimulating guide to social work theory which is proven to help social workers both to understand their practices and to practise in a disciplined and imaginative way. Offers a framework to help social workers develop an understanding of the theories which inescapably underpin their thoughts and actions. This book covers a range of theoretical approaches, demonstrating through examples that different theories necessarily lead to very different practices. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Skills in learning and studying are vital to ensure success in higher education study, whether at undergraduate or postgraduate level, in university, college or in the workplace. Skills are needed in reflection, analysis, communication and recording information to produce good work, to engage effectively in a group, to carry out a project or perform well in exams; personal skills are needed to handle time and pressure and to relate to others on a course or in the workplace. This new guide builds on the hugely successful materials the authors have developed over the last 15 years. Along with highly practical guidance on traditional learning skills, The Guide to Learning and Study Skills provides direction for students on learning in a blended environment; the increased use of personal and professional development planning, continuing professional development and work-based learning. Skills in learning and studying are vital to ensure success in higher education study, whether at undergraduate or postgraduate level, in university, college or in the workplace. This book provides direction for students on learning in a blended environment, and continuing professional development and work-based learning. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Action Learning for Managers is a clear, concise and straightforward guide to this well-established approach to problem solving and learning in groups that enables change in individuals, teams, organisations and systems. Through action learning people develop themselves and build the relationships that are the key to improving operations and bringing about innovations. With questionnaires, checklists, examples and practical advice, this little book includes everything you need to get started. Action learning is essentially a simple idea but one that requires thought, commitment and care to put into practice. Action Learning for Managers is a clear, concise and straightforward guide to this well-established approach to problem solving and learning in groups that enables change in individuals, teams, organisations and systems. Through action learning people develop themselves and build the relationships that are the key to improving operations and bringing about innovations. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Condition: new. Paperback. There is a growing awareness across both public and private sectors, that the key to embedding an effective risk culture lies in raising the general education and understanding of risk at every level in the organization. This is exactly the purpose of David Tattam's book. A Short Guide to Operational Risk provides you with a basic yet comprehensive overview of the nature of operational risk in organizations. It introduces operational risk as a component of enterprise wide risk management and takes the reader through the processes of identifying, assessing, quantifying and managing operational risk; explaining the practical aspects of how these steps can be applied to an organization using a range of management tools. The book is fully illustrated with graphs, tables and short examples, all designed to make a subject that is often poorly understood, comprehensible and engaging. A Short Guide to Operational Risk is a book to be read and shared at all levels of the organization; it offers a common understanding and language of risk that will provide individual readers with the basis to develop risk management skills, appropriate to their role in the business.The Open Access version of this book, available at , has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license. A Short Guide to Operational Risk provides you with a comprehensive overview of the nature of operational risk in organizations. It is a book to be read and shared at all levels of the organization; it offers a common understanding and language of risk that will provide individual readers with the basis to develop risk management skills, appropriate to their role in the business. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. What does the collapse of sub-prime lending have in common with a broken jackscrew in an airliners tailplane? Or the oil spill disaster in the Gulf of Mexico with the burn-up of Space Shuttle Columbia? These were systems that drifted into failure. While pursuing success in a dynamic, complex environment with limited resources and multiple goal conflicts, a succession of small, everyday decisions eventually produced breakdowns on a massive scale. We have trouble grasping the complexity and normality that gives rise to such large events. We hunt for broken parts, fixable properties, people we can hold accountable. Our analyses of complex system breakdowns remain depressingly linear, depressingly componential - imprisoned in the space of ideas once defined by Newton and Descartes. The growth of complexity in society has outpaced our understanding of how complex systems work and fail. Our technologies have gotten ahead of our theories. We are able to build things - deep-sea oil rigs, jackscrews, collateralized debt obligations - whose properties we understand in isolation. But in competitive, regulated societies, their connections proliferate, their interactions and interdependencies multiply, their complexities mushroom. This book explores complexity theory and systems thinking to understand better how complex systems drift into failure. It studies sensitive dependence on initial conditions, unruly technology, tipping points, diversity - and finds that failure emerges opportunistically, non-randomly, from the very webs of relationships that breed success and that are supposed to protect organizations from disaster. It develops a vocabulary that allows us to harness complexity and find new ways of managing drift. Explores complexity theory and systems thinking to better understand how complex systems drift into failure. This book develops a vocabulary that allows us to harness complexity and find different ways of managing drift. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Human error is cited over and over as a cause of incidents and accidents. The result is a widespread perception of a 'human error problem', and solutions are thought to lie in changing the people or their role in the system. For example, we should reduce the human role with more automation, or regiment human behavior by stricter monitoring, rules or procedures. But in practice, things have proved not to be this simple. The label 'human error' is prejudicial and hides much more than it reveals about how a system functions or malfunctions. This book takes you behind the human error label. Divided into five parts, it begins by summarising the most significant research results. Part 2 explores how systems thinking has radically changed our understanding of how accidents occur. Part 3 explains the role of cognitive system factors - bringing knowledge to bear, changing mindset as situations and priorities change, and managing goal conflicts - in operating safely at the sharp end of systems. Part 4 studies how the clumsy use of computer technology can increase the potential for erroneous actions and assessments in many different fields of practice. And Part 5 tells how the hindsight bias always enters into attributions of error, so that what we label human error actually is the result of a social and psychological judgment process by stakeholders in the system in question to focus on only a facet of a set of interacting contributors. If you think you have a human error problem, recognize that the label itself is no explanation and no guide to countermeasures. The potential for constructive change, for progress on safety, lies behind the human error label. Human error is cited over and over as a cause of incidents and accidents. This book takes you behind the human error label. It begins by summarising the most significant research results. It explores how a changing understanding of accidents and an embracing of systems thinking has radically impacted ideas about human error. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. The late Captain Frank H Hawkins FRAes, M Phil, was Human Factors Consultant to KLM, for whom he had flown for over 30 years as line captain and R & D pilot, designing the flight decks for all KLM aircraft from the Viscount to the Boeing 747. In this period he developed and applied his specialization in Human Factors. His perception of lack of knowledge of Human Factors and its disastrous consequences led him to initiate both an annual course on Human Factors in Transport Aircraft Operation at Loughborough and Aston Universities, and the KLM Human Factors Awareness Course (KHUFAC). A consultant member of SAE S-7 committee, he was also a member of the Human Factors Society and a Liveryman of the Guild of Air Pilots. He was keynote speaker at the ICAO Human Factors Seminar held in St Petersburg, Russia in April 1990. About the Editor The late Captain Harry W Orlady was an Aviation Human Factors Consultant and a former Senior Research Scientist for the Aviation Safety Reporting System (ASRS); he also worked with NASA/Ames, with private research firms and the FAA in its certification of the Boeing 747-400 and the McDonnell-Douglas MK-11. As a pilot with United Airlines he flew 10 types of aircraft ranging from the DC-3 to the Boeing 747. He conducted studies in ground and flight training, Human Factors, aviation safety and aeromedical fields, and received several major awards and presented nearly 100 papers or lectures. He was an elected fellow of the Aerospace Medical Association; a member of the Human Factors Society, of ICE Flight Safety and Human Factors Study Group, and the SAE Human Behavioural Technology and G-10 Committees. This work offers an assessment and analysis of the way in which human factors function in the flight situation, with regard to pilots and aircraft staff. The author was formerly the Human Factors Consultant to KLM. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training, most notably within the healthcare sector. Safety at the Sharp End is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes. Presents the theory and practice of non-technical skills for safety. This guide covers the identification, training and evaluation of non-technical skills. It is intended for those who are studying or training these skills on Crew Resource Management and other safety or human factors courses. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Writing high-quality papers suitable for publication within international scientific journals is now an essential skill for all early-career researchers; their career progression and the reputation of the department in which they work depends upon it. However, many manuscripts are rejected or sent back for major re-working not because the science they contain is in any way 'bad', but because the same problems keep occurring in the way that the material is presented. It is one thing to write a good scientific paper, however it is quite another thing to get it published. This requires some additional nous. In writing this book Don Harris draws upon nearly a quarter of a century of experience as an author and reviewer of research papers, and ultimately as a journal editor. By his own admission, it contains all the things he wished that his mentors had told him 25 years ago, but didn't. The material in the book is drawn from many years of finding all these things out for himself, usually by trial and error (but mostly error!). The text adopts a much lighter touch than is normally found in books of this type - after all, who really wants to read a book about writing research papers? The author describes his own unique approach to writing journal papers (which, in his own words, has proved to be extremely successful). All major points are illustrated with examples from his own, published works. The book is written in the form of a manual for constructing a journal manuscript: read a chapter, write a section. However, the material it contains goes beyond just this and also describes how to select a target journal, the manuscript submission process, what referees are looking for in a good journal paper, and how to deal with the referees' comments. Each chapter concludes with a checklist to ensure all the key elements have been addressed. Describes the author's own approach to writing scientific journal papers. This title also describes how to select a target journal, the manuscript submission process, what referees are looking for in a good journal paper, and how to deal with the referees' comments. It includes a checklist to ensure the key elements have been addressed. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. As more and more people survive into old age, the burden of caring for them becomes greater and greater. Although it is now possible to alleviate many of the afflictions that beset mankind, no society can afford to pay for all the healthcare that is now available or technically possible. People working in healthcare increasingly have to do more with less. Rationing takes many forms, mostly covert, and the less privileged in most societies end up struggling to get their proper share of the available healthcare resources. All too often, those in the front-line have to deal with the consequences of this 'rationing by default': healthcare professionals find themselves rushed off their feet simply doing the basic tasks and completing all the paperwork; placing frail, sick people in ever lengthening queues, sometimes asking them to wait for hours in the middle of the night under uncomfortable and even unsafe conditions; and, worst of all, working under conditions they would rather avoid in which the safety margin for those they are caring for has been greatly diminished. We are all aware that under these conditions the chance of making a mistake which can seriously harm or even lead to the death of a patient is greatly increased. But what can be done about this? How can you be sure that you are doing the right thing when faced with having to practise an uncertain science on vulnerable patients in a complex system under ever-changing conditions? At what point could you cross the invisible line from reasonable to irresponsible or unethical behaviour by tolerating conditions or tacitly accepting practices which may be regarded as unacceptable, even though you may have little immediate control over them? This book is a guide to getting it right for healthcare professionals. It is about doing the right thing, in the right way, at the right time, for the right people. These are the dimensions of quality in healthcare, and although some are in conflict (equitable access and efficiency, for example), adherence to ethical practice and professional behaviour will help lead healthcare practitioners through the minefield of responsibilities and priorities. Real-life situations are integral to the book, with over 500 clinical examples referred to within the text. A single coherent source of information on the various interlinking domains of patient safety, litigation and ethical behaviour, based on accounts of real-life situations and intended for all healthcare students, specialists and administrators. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Still the only book published anywhere in the world which is devoted entirely to the principles of aeromedical transport, Aeromedical Transportation has rightly become known as the sole reference for the industry. This second edition has been radically revised and updated; featuring the latest research, updated references and new chapters on the transport of intensive care patients, and medical emergencies/death in flight. Since the first edition was published in 1996, the concept of 'evidence-based medicine' has been accepted as essential in any book which endeavours to be the accepted knowledge base in its subject area. A very practical text, international in its approach, much of its content is devoted to clinical matters. Administration and organisation are also discussed, but are addressed from the standpoint of the clinical aeromedical escort. The text is suitable for medical, paramedical and nursing personnel and for those working in organizations whose duties include the transportation of the sick and injured by air. Presents the principles of aeromedical transport, featuring research, references and information on the transport of intensive care patients, and medical emergencies/death in flight. This book also discusses the administration and organisation, addressed from the standpoint of the clinical aeromedical escort. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. This is a practical book aimed at those whose daily task it is to think about and manage or regulate the risks of hazardous technologies. The book is not targeted at any one domain, but attempts to identify general tools and principles that are applicable to all organizations facing dangers of one sort or another. This could include banks and building societies just as much as nuclear power plants, oil exploration and production, chemical process plants, and air, sea and rail transport. The emphasis is placed upon the principles and practicalities of defenses against accidents, and how to meet the challenges and minimize risk. This lucid book presents a set of common principles to further our knowledge of the causes of major accidents in a wide variety of high-technology systems. Its unique combination of principles and practicalities make this seminal book essential reading for all those whose daily business is to manage, audit and regulate hazardous technologies of all kinds. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardcover. Condition: new. Hardcover. Sir Henry Holland, one of Victorian London's most celebrated physicians and most tireless travellers, visited Iceland twice - in 1810, as a member of Sir George Mackenzie's party of young Edinburgh scientists, and again, astonishingly, in 1871, his fascination with the bleak and distant land undimmed by extreme old age. Holland's intoxication with the prospect of Iceland was shared by many intellectuals and whiggish armchair primitives of his time. To some, Iceland was the home of unrivalled medieval literary achievement; to others, touched by European romanticism, the sublimities of Iceland offered an irresistible alternative to the familiar grandeurs of southern Europe; to others still, born in the heroic age of geological science, Iceland's centuries of volcanic and geothermal upheaval had deposited a bewildering mineralogical legacy for examination and analysis. Henry Holland shared all these Icelandophile enthusiasms, and his journal, appearing now in its first English edition, gives vivid expression to them. As well as a fastidious scientific record, the Holland journal depicts a turbulent society gripped by grievous commercial privation resulting from the Napoleonic wars. It also represents a previously unrecognised source for Mackenzie's celebrated published account of the expedition: a work in which Holland was a frustrated and indignant collaborator. Not least, the journal reveals something of the sensibility as well as the sense of the British 'Enlightenment' mind. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. The ability to carry out research successfully has come to be seen as a "key transferable skill" required of all higher education students - and this book addresses directly the skill element of this. Furthermore the research process, at all levels, is far more systematized than in the past. The single largest change since the second edition came out in 1996 has been the impact of the World Wide Web on student research. This new edition has been thoroughly rewritten and developed in response to this. In particular, Chapter 4, "Literature Searching", is completely new and has been structured around a sample online search. Throughout, the comments and thoughts of readers of previous editions have been taken into account in framing this third edition. Its aims remain the same - to provide a clear, comprehensive and useful guide to students undertaking research projects in order to improve their chances of a successful outcome. The ability to carry out research successfully has come to be seen as a 'key transferable skill' required of all higher education students - and The Management of a Student Research Project addresses directly the skill element of this. Furthermore the research process, at all levels, is far more systematized than in the past. This is a hugely popular and highly successful textbook. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Hardcover. Condition: new. Hardcover. Grass Roots Leaders galvanizes the emotional enthusiasm of the workforce and taps the wealth of their brain power to create an engine of innovation that ripples through the organization from the bottom up and powers it forward. Tony Buzan, Tony Dottino and Richard Israel pick up a theme they first introduced nearly a decade ago in The Brain Smart Leader and document a way of fundamentally changing the perspective and behaviour of leaders and employees in your organization. Their approach shows how to: * use the brain's capacity for solving problems and implementing innovative plans to make the organization's vision a reality; * adopt a three-speed technique - first gear to slow down and allow new learning or support for difficult transition periods. Second gear shifts up to a productive work outcome, and then third gear revs up to champion innovation and change; * apply a series of proven models for dealing with information overload, making the best use of scarce resources, such as time, and keeping sight of successful outcomes as they are developed. The book accurately captures the current state of thinking in organizations, as well as the latest research on how our brains work, to deliver a radical blueprint for how organizations need to change to survive and what this means to their managers and to their employees. If you are a leader who longs to use the grass roots intellectual capital in your organization but, given the quantity of meetings, e-mail, crises and reorganizations, you simply haven't had the time, this book is for you. And if you are an employee who is sick and tired of daily stress, bad planning and poorly thought-through changes and implementations, customer complaints but no improvements, this book is for you, too. A Brain Smart Revolution in Business starts with one person. You. Captures the state of thinking in organizations, as well as the research on how our brains work, to deliver a blueprint for how organizations need to change to survive and what this means to their managers and to their employees. This work is a radical way of looking at employees, team members, staff, and even line managers. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. This book which has now established itself as a classic study of working class boys describes how Paul Willis followed a group of 'lads' as they passed through the last two years of school and into work. The book explains that for 'the lads' it is their own culture which blocks teaching and prevents the realisation of liberal education aims. This culture exposes some of the contradictions within these formal aims and actually supplies the operational criteria by which a future in wage labour is judged. Paul Willis explores how their own culture can guide working class lads on to the shop floor. This is an uncompromising book which has provoked considerable discussion and controversy in educational circles throughout the world - it has been translated into Finnish, German, French, Swedish, Japanese and Spanish. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. First Published in 2017. Neurotheology has garnered substantial attention in the academic and lay communities in recent years. Several books have been written addressing the relationship between the brain and religious experience and numerous scholarly articles have been published on the topic, some in the popular press. The scientific and religious communities have been very interested in obtaining more information regarding neurotheology, how to approach this topic, and how science and religion can be integrated in some manner that preserves both. If neurotheology is to be considered a viable field going forward, it requires a set of clear principles that can be generally agreed upon and supported by both the theological or religious perspective and the scientific one as well. Principles of Neurotheology sets out the necessary principles of neurotheology which can be used as a foundation for future neurotheological discourse. Laying the groundwork for a new synthesis of scientific and theological dialogue, this book proposes that neurotheology, a term fraught with potential problems, is a highly useful and important voice in the greater study of religious and theological ideas and their intersection with science. Laying the groundwork for a new synthesis of scientific and theological dialogue, this book proposes that neurotheology, a term fraught with potential problems, is a highly useful and important voice in the greater study of religious and theological ideas and their intersection with science. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. You may be a senior executive wondering how to engage hundreds or thousands of employees in your vision, strategy or the transformation of the business; or a specialist in HR, communication and change, tasked with the challenge of 'aligning and mobilising' your people. In either case, you no longer want compliant people, you want individuals who will engage their creativity at work. For their part, engaged employees want a say in their work and in how the business changes. The Chief Engagement Officer explores a management philosophy which recognises the value of opening up decision making to the right groups to improve the quality of decisions and change, accelerate execution and broaden ownership. John Smythe asks what the concept of engagement means for employer and employee; tests whether and how it is different from internal communication and provides a practical framework for those who want to engage colleagues but need advice based on applied experience. The book includes a tapestry of reports from organisations who are engaging their employees to drive performance and change. The author demonstrates how powerful models, developed from his work at SmytheDorwardLambert, his time as an organisational fellow with McKinsey and Company, and his consultancy with Engage for Change, can be used to take this process forward in any organisation. The Chief Engagement Officer is a highly readable guide to the revolution that is needed in employee communication and organisational leadership from one of the most experienced and well-regarded experts on employee communication. Explores a management philosophy which recognises the value of opening up decision making to the right groups to improve the quality of decisions and change, accelerate execution and broaden ownership. This book includes a tapestry of reports from organizations who are engaging their employees to drive performance and change. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Playing with Purpose shows how a facilitator, coach, manager, people developer or trainer can invent or reinvigorate an artificial learning experience and make it so much more than a game. The authors look at a range of dilemmas, challenges and problems faced by anyone wanting to run memorable training sessions, classes and project meetings and then demonstrate how to get powerful lessons from the simplest of household and office objects and situations. The exercises and ideas outlined provide a focused examination of a range of training aims and outcomes including leadership, teamwork, communications, equality and diversity, feedback and personal effectiveness; as well as general energisers, closers and problems to be solved. Steve Hutchinson and Helen Lawrence believe that seeing their sustainable, creative approach to experiential learning explicitly laid out, will give you the confidence to develop your own solutions. Shows how a facilitator, coach, manager, people developer or trainer can invent or reinvigorate an artificial learning experience and make it so much more than a game. This title looks at a range of dilemmas, challenges and problems faced by those who want to run memorable training sessions, classes and project meetings. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. The assessment of needs and the process of planning care are central issues in modern social work practice. Skilled assessment of client needs and strengths is essential to effective planning and efficient provision of quality social work services including both counselling and personal care. The focus of this study is on the development of the skills required at each stage of the social work process; assessment, care planning implementation and evaluation. Throughout the book, a balance is maintained between the focus on client involvement, and the role of the social worker in an agency. The latter part of the book addresses practical issues in developing new approaches to assessment and care planning; primary workers, individual support and managing change. It is designed for social work practitioners, managers and trainers, and students on qualifying and pre-qualifying training courses should find this a useful aid to the development of creative practice. The assessment of needs and the process of planning care are central issues in modern social work practice. This book is designed to assist the social worker to develop key knowledge and skills required to assess client needs, and to plan, implement and evaluate care. Social work practitioners, managers and trainers and students on qualifying and p Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. This student workbook is designed to help identify and master the key concepts in the Human Factors in Flight textbook. It provides the essential student materials which supplement the student text learning package. Each section provides performance objectives, followed by questions to prepare students for class discussion and examinations. This student workbook is designed to help identify and master the key concepts in the Human Factors in Flight textbook. It provides the essential student materials which supplement the student text learning package. Each section provides performance objectives, followed by questions to prepare students for class discussion and examinations. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Hardcover. Condition: new. Hardcover. An examination of the Victorian painter Herkomer, this book looks at his social realist work and his links with the Arts and Crafts movement. Letters, journals and manuscript materials are used to give fresh insights into the artist's ambitions and concerns. In an epilogue, the author provides an account of his influence on Vincent van Gogh who held his work in high esteem. An examination of the Victorian painter Herkomer, this book looks at his social realist work and his links with the Arts and Crafts movement. Letters, journals and manuscript materials are used to give fresh insights into the artist's ambitions and concerns. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. The design sector has expanded rapidly in recent years, and now covers a wide range of specialist disciplines from branding and communications to product, commercial interiors and digital. Yet design firms often lack long-term vision, strategies and plans, and research from the Design Council shows that far too many suffer from poor profitability. Shan Preddy believes that the more a design firm knows about business, the more successful it will be, both creatively and financially. That's why she has gathered over 80 design-sector experts from different fields - advisors, practitioners, clients and representatives from design organisations - to provide you with information, suggestions, guidelines and thought-provoking opinions. Whether you're experienced or just starting out, How to Run a Successful Design Business: The New Professional Practice covers everything owners and managers of design firms need to know. Whether you're experienced or just starting out, How to Run a Successful Design Business: The New Professional Practice covers everything owners and managers of design firms need to know. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Ho-Won Jeong explains and assesses major approaches to dealing with ethnic conflict, communal violence, inter-state war and social injustice. The book analyzes not only the sources of violence and conflict, but also how to manage and prevent them. As peace is relevant to improvement in human well-being and the future survival of humanity, the volume encompasses a variety of themes, ranging from alternative security policies, methods of peaceful settlement, human rights, self-determination, environmental politics, global governance and non-violence. Reflecting on the current thinking and drawing lessons from the past, the book can be considered an introduction to the field. Ho-Won Jeong explains and assesses major approaches to dealing with ethnic conflict, communal violence, inter-state war and social injustice. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Building on the success of the 2007 original, Dekker revises, enhances and expands his view of just culture for this second edition, additionally tackling the key issue of how justice is created inside organizations. The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekkers Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first time, the nature of personal culpability when organizational accidents occur. Having raised this awareness the author then discovered that while many organizations saw the fairness and value of creating a just culture they really struggled when it came to developing it: What should they do? How should they and their managers respond to incidents, errors, failures that happen on their watch? In this Second Edition, Dekker expands his view of just culture, additionally tackling the key issue of how justice is created inside organizations. The new book is structured quite differently. Chapter One asks, what is the right thing to do? - the basic moral question underpinning the issue. Ensuing chapters demonstrate how determining the right thing really depends on ones viewpoint, and that there is not one true story but several. This naturally leads into the key issue of how justice is established inside organizations and the practical efforts needed to sustain it. The following chapters place just culture and criminalization in a societal context. Finally, the author reflects upon why we tend to blame individual people for systemic failures when in fact we bear collective responsibility. The changes to the text allow the author to explain the core elements of a just culture which he delineated so successfully in the First Edition and to explain how his original ideas have evolved. Dekker also introduces new material on ethics and on caring A just culture protects people's honest mistakes from being seen as culpable. But what is an honest mistake, or rather, when is a mistake no longer honest? In this edition, the author revises, enhances and expands his view of just culture, additionally tackling the key issue of how justice is created inside of organizations. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Accident investigation and risk assessment have for decades focused on the human factor, particularly 'human error'. Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together. Erik Hollnagel believes this assumption is false and that safety cannot be attained only by eliminating risks and failures. The ETTO Principle looks at the common trait of people at work to adjust what they do to match the conditions - to what has happened, to what happens, and to what may happen. It proposes that this efficiency-thoroughness trade-off (ETTO) - usually sacrificing thoroughness for efficiency - is normal. While in some cases the adjustments may lead to adverse outcomes, these are due to the very same processes that produce successes, rather than to errors and malfunctions. The ETTO Principle removes the need for specialised theories and models of failure and 'human error' and offers a viable basis for effective and just approaches to both reactive and proactive safety management. Intends to present a single, simple but powerful principle for human performance that can be used to understand both positive and negative outcomes. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Taking an integrated, systems approach to dealing exclusively with the human performance issues encountered on the flight deck of the modern airliner, this book describes the inter-relationships between the various application areas of human factors, recognising that the human contribution to the operation of an airliner does not fall into neat pigeonholes. The relationship between areas such as pilot selection, training, flight deck design and safety management is continually emphasised within the book. It also affirms the upside of human factors in aviation - the positive contribution that it can make to the industry - and avoids placing undue emphasis on when the human component fails. The book is divided into four main parts. Part one describes the underpinning science base, with chapters on human information processing, workload, situation awareness, decision making, error and individual differences. Part two of the book looks at the human in the system, containing chapters on pilot selection, simulation and training, stress, fatigue and alcohol, and environmental stressors. Part three takes a closer look at the machine (the aircraft), beginning with an examination of flight deck display design, followed by chapters on aircraft control, flight deck automation, and HCI on the flight deck. Part four completes the volume with a consideration of safety management issues, both on the flight deck and across the airline; the final chapter in this section looks at human factors for incident and accident investigation. The book is written for professionals within the aviation industry, both on the flight deck and elsewhere, for post-graduate students and for researchers working in the area. Taking an integrated, systems approach to dealing with the human performance issues encountered on the flight deck of the modern airliner, this book describes the inter-relationships between the various application areas of human factors, recognising that the human contribution to the operation of an airliner does not fall into neat pigeonholes. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Dennis Lock's masterly exposition of the principles and practice of project management has been pre-eminent in its field for 45 years and was among the first books to treat project management as a holistic subject. But Project Management has been kept completely up to date by regular and sensitive revisions to ensure that it remains fresh and totally relevant. Project Management explains the entire project management process in great detail, demonstrating techniques from simple charts to detailed computer applications. Everything is reinforced with clear diagrams and case examples, many new for this edition. The author has expanded discussion of topics such as supply chain management and the project management office (PMO), and there are new chapters about implementing change management projects and the role of senior managers in supporting projects. Obsolescent or less frequently used methods have been stripped out, but readers of the hardback Tutors Edition will find that this deleted material lives on as new chapters on the accompanying downloadable resources, which have been thoroughly revised. Importantly, that disc includes comprehensive Power Point presentations with hundreds of well designed slides that tutors can use directly as a valuable resource for their lectures. Students have always commented on this books reader-friendly style, which is free of unnecessary jargon, with clear diagrams and a construction that is logically organized, well indexed and simple to navigate. This Tenth Edition is certain to maintain the book's acclaimed status as the standard work for managers and students alike. Dennis Lock's masterly exposition of the principles and practice of project management has been pre-eminent in its field for 45 years. The 10th Edition of Project Management explains the entire project management process in great detail. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.