Published by Kogan Page Ltd, United Kingdom, London, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Very Good. The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Ergodebooks, Houston, TX, U.S.A.
Hardcover. Condition: Good. 1. The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development.The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Toscana Books, AUSTIN, TX, U.S.A.
Hardcover. Condition: very good. Purchase pre-owned books for prompt service and customer satisfaction.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Hardcover. Condition: new. New. Fast Shipping and good customer service.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GoldBooks, Denver, CO, U.S.A.
Hardcover. Condition: new. New Copy. Customer Service Guaranteed.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Campbell Bookstore, Austin, TX, U.S.A.
Condition: new.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: New.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GoldenDragon, Houston, TX, U.S.A.
Hardcover. Condition: new. Buy for Great customer experience.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Wizard Books, Long Beach, CA, U.S.A.
Hardcover. Condition: new. New.
Published by Kogan Page, 2009
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: booksXpress, Bayonne, NJ, U.S.A.
Hardcover. Condition: new.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: As New. Unread book in perfect condition.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by Kogan Page, 2012
ISBN 10: 0749456833 ISBN 13: 9780749456832
Seller: dsmbooks, Liverpool, United Kingdom
Paperback. Very Good Dust Jacket may be missing.CDs may be missing. book.
Published by Kogan Page Ltd, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Hardback. Condition: New. New copy - Usually dispatched within 4 working days.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Condition: New.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Condition: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Condition: New. In.
Published by Kogan Page Ltd, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
First Edition
Condition: New. A resource for providing learning, training and development within contact centres. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. It addresses the key areas of training call centre staff. Num Pages: 336 pages, Illustrations. BIC Classification: KJMV2; KJSU. Category: (P) Professional & Vocational. Dimension: 246 x 163 x 29. Weight in Grams: 734. . 2008. 1st Edition. Hardcover. . . . .
Published by Kogan Page Ltd, 2009
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Revaluation Books, Exeter, United Kingdom
Hardcover. Condition: Brand New. 336 pages. 9.29x6.38x1.26 inches. In Stock.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Condition: As New. Unread book in perfect condition.
Published by Kogan Page Ltd, 2009
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Revaluation Books, Exeter, United Kingdom
Hardcover. Condition: Brand New. 336 pages. 9.29x6.38x1.26 inches. In Stock.
Published by Kogan Page Ltd, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Kennys Bookstore, Olney, MD, U.S.A.
Condition: New. A resource for providing learning, training and development within contact centres. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. It addresses the key areas of training call centre staff. Num Pages: 336 pages, Illustrations. BIC Classification: KJMV2; KJSU. Category: (P) Professional & Vocational. Dimension: 246 x 163 x 29. Weight in Grams: 734. . 2008. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.
Published by Kogan Page, 2009
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Russell Books, Victoria, BC, Canada
Hardcover. Condition: New. Illustrated. Special order direct from the distributor.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Kogan Page Ltd, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Hardback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Hardcover. Condition: new. Brand New Copy.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: Brook Bookstore, Milano, MI, Italy
Condition: new.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: moluna, Greven, Germany
Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.The Call Centre Training Handbook provides line m.
Published by Kogan Page, 2008
ISBN 10: 0749450886 ISBN 13: 9780749450885
Seller: AHA-BUCH GmbH, Einbeck, Germany
Buch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development.The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.