Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Jenson Books Inc, Logan, UT, U.S.A.
paperback. Condition: Good. This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact , but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.
Published by John Wiley & Sons Inc, United States, New York, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Paperback. Condition: Very Good. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's best companies to work for and most admired list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: *How To Become The Nordstrom Of Your Industry * Tools for creating a customer-driven culture * Chapters on Nordstrom's online customer service and the innovative social commerce features of its website * Breakthroughs on Nordstrom's multi-channel approach to customer service Nordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Books Unplugged, Amherst, NY, U.S.A.
Condition: Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within 0.8.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: PAPER CAVALIER US, Brooklyn, NY, U.S.A.
Condition: as new. Appears unread. May have a retail sticker on back cover or remainder mark on the text block.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. 2. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.New material in this revised edition includes: "How To Become The Nordstrom Of Your Industry" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer serviceNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Condition: Good. Most items will be dispatched the same or the next working day.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Wizard Books, Long Beach, CA, U.S.A.
Paperback. Condition: new. New.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: GoldBooks, Denver, CO, U.S.A.
Paperback. Condition: very good. Very Good Copy. Customer Service Guaranteed.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: New. 2. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.New material in this revised edition includes: "How To Become The Nordstrom Of Your Industry" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer serviceNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Paperback. Condition: new. Brand New Copy.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Irish Booksellers, Portland, ME, U.S.A.
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Toscana Books, AUSTIN, TX, U.S.A.
Paperback. Condition: very good. Purchase pre-owned books for prompt service and customer satisfaction.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: GoldBooks, Denver, CO, U.S.A.
Paperback. Condition: new. New Copy. Customer Service Guaranteed.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Paperback. Condition: new. New. Fast Shipping and good customer service.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: GoldenDragon, Houston, TX, U.S.A.
Paperback. Condition: new. Buy for Great customer experience.
Published by Wiley, 2012
ISBN 10: 1118076672 ISBN 13: 9781118076675
Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.
paperback. Condition: New. In shrink wrap. Looks like an interesting title!.