1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line
Kinni, Theodore B., Greiner, Donna
Language: English
Published by Crown Publishing Group, The, 1999
- Softcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
AbeBooks seller since August 3, 2006
Condition: Used - Good
US$ 6.73
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # 3449237-75
- Title
- 1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line
- Author
- Kinni, Theodore B., Greiner, Donna
- Publisher
- Crown Publishing Group, The
- Publication year
- 1999
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0761520295
- ISBN 13
- 9780761520290
- Edition
- 0th Edition.
- Item weight
- 0.739 pounds
- Dimensions
- N/A
Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to:
·Creating products/services tailored to your customers' needs
·Recognizing and rewarding your most profitable trophy customers
·Using three kinds of guarantees to build customer trust
·Turning first-time customers into frequent buyers
·And much more!
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Better World Books
Mishawaka, IN, U.S.A.
AbeBooks seller since August 3, 2006
Shipping rates within U.S.A.
| Item | 4 to 8 business days | 3 to 5 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 13.00 |
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Better World Books Marketplace, Inc.
55740 Currant Road
Mishawaka, IN U.S.A. 46545
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