10 Steps to Successful Coaching, 2nd Edition

Build Your Coaching Skills to Develop Others

Coaching has the power to enhance individual, team, and organizational performance. Its interactive process helps individuals set and act upon goals, make better decisions, and produce results.

10 Steps to Successful Coaching offers meaningful advice to help you embrace and elevate your existing coaching skills, drawing upon your strengths as a leader, colleague, or employee to bring out the strengths of others. This book is an entry point for anyone who wants―or has been asked―to do some formal or informal coaching. It’s also for anyone who wants to infuse day-to-day interactions in the workplace with a powerful new skill: development through coaching.

With coaching skills quickly becoming essential for anyone who wants to help others develop in the workplace, use this book as your road map to being an effective coach who is ready to listen, encourage, and challenge others to greater achievement. Your coachees will enjoy greater job satisfaction and confidence, and your organization will benefit from this cost-effective way of developing employees and improving productivity. You, as a coach, will discover growth in your working relationships and gain a tremendous sense of accomplishment.

This second edition addresses coaching in terms of the broader organization; creating a coaching culture; the impact of technology on the coaching relationship; and goal and accountability setting; overcoming obstacles to good listening; and ending the coaching process.

You'll find a diverse array of tools to help you along the way. Examples include:

a development plan to highlight existing coaching skills and areas of opportunity

sample questions to ask during sessions

forms to secure commitment to coaching

an assessment to evaluate your organization’s coaching culture.

Sophie Oberstein is a coach, adjunct professor, and L&OD consultant. As the founder of Full Experience Coaching, a leadership and personal coaching practice, she works with individuals across the country who are seeking increased effectiveness and satisfaction at work, and those exploring their power to bring fulfillment and joy to their lives. She also offers live and virtual workshops on coaching and facilitation of training. She's been actively working in the field of learning and organizational development for over twenty years at public and private organizations, including Weight Watchers North America, Columbia University Irving Medical Center, the City of Redwood City, California, and Citibank, N.A. Oberstein holds a master's degree in human resources management and postgraduate certification in training and development. Her certification as a professional co-active coach (CPCC) is from the Co-Active Training Institute (CTI) in San Rafael, California. She has been an instructor in the learning design certificate program at New York University, in the master's of business administration program at Drexel University, Philadelphia, Pennsylvania; in the training certificate program at Mercer County Community College in West Windsor, New Jersey; and in the human resources program at Menlo College in Atherton, California. Her first book, Beyond Free Coffee & Donuts: Marketing Training and Development (2003), is available from ATD Press. She has published numerous articles in professional journals. Oberstein is a past president of ATD's Greater Philadelphia chapter.