Son 150 frases con las que puede entender los fundamentos de la atenci-n y el servicio al cliente. Es una herramienta prctica y rpida de leer, oetil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Estn basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.

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