Until recently, it's been the norm for employers to invest a lot of time, money, and care in the selection of their management personnel and to view hourly employees as replaceable cogs in a wheel. This outdated, wrong-headed practice is exactly what will separate the losers from the winners in the new millenium. Today's exemplary organizations all have one thing in common - they place an unusually high significance on the selection of every employee- managers, supervisors, and hourlies. Over 70% of the U.S. workforce is comprised of frontline workers and the firms that will fall by the wayside are those that continue to pay scant attention to how these hourly employees are interviewed and selected. 267 Hire Tough Proven Interview Questions is a must-have for everyone who hires or manages hourly employees.
With more than 20 years of research, consulting and professional speaking experience to his credit, Mel Kleiman is a recognized authority on strategies to recruit, select and retain the best hourly employees.
Kleiman is president of Humetrics, Inc., a Houston-based company he began in 1976 to provide human resource consulting services to a wide range of industries. In response to specific client needs, Humetrics has become a leading supplier of advanced pre-employment testing tools and designer of employee recruiting and selection systems for hourly employees in service-driven industries (e.g., grocery and convenience stores, fast food outlets, restaurants and retailers).
Kleiman is also managing partner of the Hire Tough Group, a nationally recognized team of human resource experts he assembled in June 1999 to help companies reduce hourly employee turnover through proven approaches to employee recruitment, selection and retention.
Kleiman has worked with national corporations, trade associations and many smaller, regional businesses, including Dominos Pizza, Phillips 66, Time Warner, the Food Marketing Institute, the National Restaurant Association and the National Association of Convenience Stores. He delivers more than 75 seminars and keynote presentations each year and is the author of:
Hire Tough, Manage Easy How to Find and Hire the Best Hourly Employees
Blueprint for Successful Hiring
Regularly published columns for the Journal of Petroleum Marketing and Tobacco Retailer magazines.
A member of the National Speakers Association since 1992, Mel received the prestigious Certified Speaking Professional designation in August of 1999.
