The 5 Elements of the Highly Effective Debt Collector

The 5 Elements of the Highly Effective Debt Collector is the first "How to collect a debt" book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agency's earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collector's efficiency and effectiveness in less than 30 days. The 5 Elements' principles and concepts were designs to ensure that no matter an individual's talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.

Timothy J. Daye is a graduate of Fayetteville State University and received a Bachelors of Science degree in Managerial Economics, with a concentration in Marketing. He is the President of Klein Dunlow & Associates LLC, a collections management consulting firm specializing in executive team development and organizational health. With a combined 20 years of experience in the sales and collections industries, he brings a unique and powerful perspective on how to train, manage, and motivate within the debt collections sphere. Timothy currently lives in Atlanta Ga. and can be contacted at Timothy.daye@kleindunlowassociates.com or through the company website www.5elementsfordebtcollections.com.