Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes

Summary of the case
Discussion questions which evoke thought and analysis
Suggested solutions to the problems presented
Training Objectives
Improve participant's listening skills
Empower employees to negotiate solutions fairly
Provide opportunities for participants to practice new skills in a supportive environment
Illustrate the skills needed to respond productively to complex issues
Activities Cover
Performance appraisal
Managing effectively
Sexual harassment/discrimination
Managing disruptive employees
Coaching/counseling employees
Hiring the right person

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