Explains how to demand complete customer service from airlines, hotels, public utilities, car rental agencies, insurance agents, or other businesses, and includes suggestions for telephone calls and letters of complaint
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Many who have experienced the frustration of a faulty appliance, a utility overcharge, or a perpetually malfunctioning car have concluded that you can't fight the system. Not so, says Portnoy, head of a New York City marketing firm, who offers strategies proven effective from his own experience for coping with red tape and indifference. Abuse and threats will get you nowhere, he advises irate consumers, but a cool businesslike approach can crack the toughest barriers: calm down, gather all the pertinent facts, and go right to the top. To assist in the execution of this strategy, he provides forms to use, sample letters, and suggested telephone tactics. Recommended.
- Susan B. Hagloch, Tuscarawas Cty. P.L., New Philadelphia, Ohio
Copyright 1990 Reed Business Information, Inc.
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