Discussed in chapter 1 and throughout are the commonly accepted 'seven tools of quality.' These are as follows: graphs of all types, cause-and-effect diagrams, histograms, check sheets, Pareto charts, control charts, and scatter diagrams. Other problem-solving tools, and they will help you to communicate with people, for the implementation of quality depends upon you ability to work with people.
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Book Description Prentice Hall, 1994. Book Condition: New. This item is printed on demand for shipment within 3 working days. Bookseller Inventory # GM9780023960345