Synopsis
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
"synopsis" may belong to another edition of this title.
About the Author
Robert Bacal is an organizational development consultant who specializes in training government employees to defuse hostile members of the public. What's most important to him is "helping people get along, especially in today's adversarial society." He lives in Winnipeg, Canada.
From the Back Cover
In a "Business Week" survey, "improving leadership/people skills" ranked in the top three qualities desired by companies for their managers. This book will help managers deal with problem employees, offer constructive feedback, and handle conflicts.
"About this title" may belong to another edition of this title.
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Dealing with Difficult Employees
Published by
Penguin Publishing Group, 2000
ISBN 10: 0028633709
ISBN 13: 9780028633701
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Dealing with Difficult Employees
Published by
Penguin Publishing Group, 2000
ISBN 10: 0028633709
ISBN 13: 9780028633701
Used
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First Edition
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