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Synopsis
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
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About the Author
Robert Bacal is an organizational development consultant who specializes in training government employees to defuse hostile members of the public. What's most important to him is "helping people get along, especially in today's adversarial society." He lives in Winnipeg, Canada.
From the Back Cover
In a "Business Week" survey, "improving leadership/people skills" ranked in the top three qualities desired by companies for their managers. This book will help managers deal with problem employees, offer constructive feedback, and handle conflicts.
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The Complete Idiot's Guide to Dealing with Difficult Employee
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Dealing with Difficult Employees
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Penguin Publishing Group, 2000
ISBN 10: 0028633709
ISBN 13: 9780028633701
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The Complete Idiot's Guide to Dealing with Difficult Employee
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Macmillan General Reference USA, United States, New York, 2000
ISBN 10: 0028633709
ISBN 13: 9780028633701
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Dealing with Difficult Employees
Published by
Penguin Publishing Group, 2000
ISBN 10: 0028633709
ISBN 13: 9780028633701
Used
Softcover
First Edition
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. 1st. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 13630005-6
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