Comebacks at Work: Using Conversation to Master Confrontation

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9780061771026: Comebacks at Work: Using Conversation to Master Confrontation

A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

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From the Inside Flap:

The Workplace Guide to Putting 'I wish I'd said" moments in the past.
Ever wish that you could have a "do over" after a conversation at work?  Do you often find yourself regretting what you've said to a coworker--or kicking yourself for not saying something better, stronger, or more precise?  If so, you're like most people, and in Comebacks at Work, Kathleen Kelley Reardon, PhD, provides the tips and tools you need to know what to say--and how to say it better--next time.In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success--or failure--at the workplace depends largely on how we handle ourselves in conversation with our colleagues.  To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks."  Comebacks at Work provides a game plan for doing so and explains:

  • why some combacks work, while others fall flat;
  • why our mind goes blank when we are confronted, and how to overcome that response;
  • how to determine which comebacks work, and when to use them.
Every conversation is different, and while many situations are common, one set of comebacks isn't enough.  Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Workwill prepare you for any difficult conversation that comes your way.Kathleen Kelley Reardon PhD is a professor of management at the Marshall School of Business at the University of Southern California; a consultant and speaker at such major corporations as Pfizer, Siemans, Epson, IBM, News Corporation, and Toyota; and one of Huffington Post.com's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo.  She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, the Today Show, and Bloomberg.  She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator.  Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk.  She lives in Rhode Island.Christopher T. Noblet is a freelance writer and editor with a background in speech writing and public affairs.  He has an M.A. from the University of Connecticut and an international MBA from the University of Southern California.  He writes for Audiophile Voice and also lives in Rhode Island.

From the Back Cover:

The workplace guide to putting "I wish I'd said" moments in the past

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker—or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say—and how to say it better—next time.

In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success—or failure—at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks." Comebacks at Work provides a game plan for doing so and explains:

  • Why some comebacks work, while others fall flat;
  • Why our mind goes blank when we are confronted, and how to overcome that response;
  • How to determine which comebacks work, and when to use them.

Every conversation is different, and while many situations are common, one set of comebacks isn't enough. Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Work will prepare you for any difficult conversation that comes your way.

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Reardon, Kathleen Kelley; Noblet, Christopher T.
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