An action plan for customer-oriented management of both service and manufacturing businesses. The plan has been reviewed and approved by the American Society for Quality Control. No references. Annotation copyright Book News, Inc. Portland, Or.
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Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00084224673
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Seller: BookHolders, Towson, MD, U.S.A.
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: McGraw-Hill Companies Pub Date: 9/1/1990 Binding: Hardcover Pages: 223 reprint edition. Seller Inventory # 6551646
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Hardcover. Condition: Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 0070050716-11-1
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Seller: Austin Goodwill 1101, Austin, TX, U.S.A.
Condition: Good. Get fast and secure shipping knowing your purchase helps empower our community to transform their lives through work. Gently used. There might be writing in the margins, possibly underlining and highlighting of text, but no missing pages or anything that would compromise the legibility or understanding of the text. Cover is visibly worn , may have torn or missing parts. Possible tape. Seller Inventory # 4RZURM000T1O
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Seller: Redux Books, Grand Rapids, MI, U.S.A.
Hardcover. Condition: As New. Hardcover with dust jacket. Dust Jacket shows very minor shelving wear, otherwise an unblemished copy.; 100% Satisfaction Guaranteed! Ships same or next business day! Seller Inventory # 132206290003
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Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.1. Seller Inventory # G0070050716I4N00
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Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.
hardcover. Condition: Very Good. Used - Very Good. Seller Inventory # 14-K-4-0217
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Seller: Books by White/Walnut Valley Books, Winfield, KS, U.S.A.
Hardcover. Condition: Fine. Dust Jacket Condition: Near Fine. McGraw-Hill Book Company, New York. 1993. Hardcover. 7th Printing by Line Number. Book is tight, square, and unmarked. Book Condition: Fine. DJ: Near Fine; NOT Price Clipped ($26.95); light rubbing to panels; toning to peripheral edges of DJ reverse. Gray buckram boards and spine with bright white lettering on the spine. 223 pp 8vo. This book is a pioneering resource that answers the cal for an exceptionally complete, easy-to-follow action plan which help reverse the downward spiral of poor quality in both service and manufacturing businesses. This resource pulls together and integrates the essential strands of the various total quality management philosophies. It arms readers with a complete operational strategy for designing, implementing, and sustaining a comprehensive quality process that will optimize long term profitability, competitive position, and market share. A clean very presentable copy. Seller Inventory # 013034
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Seller: BookDepart, Shepherdstown, WV, U.S.A.
Hardcover. Condition: UsedGood. Hardcover; fading and shelf wear to exterior; bump to bottom corners; fade spots and a few smudges to page edges; in good condition with clean text, firm binding. Dust jacket shows scuffing and a small tear to bottom front edge. Seller Inventory # 94332
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Seller: Anybook.com, Lincoln, United Kingdom
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780070050716. Seller Inventory # 9562216
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