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Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.
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Book Description McGraw-Hill. Hardcover. Condition: New. 0070063753 New Condition. Seller Inventory # NEW99.3004582
Book Description McGraw-Hill, 1994. Condition: New. BRAND NEW BOOK, MINT CONDITION AND 3 DAYS EXPEDITED SHIPPING. Seller Inventory # WW 48
Book Description McGraw-Hill, 1994. Condition: New. book. Seller Inventory # M0070063753
Book Description Condition: New. New. Seller Inventory # M-0070063753
Book Description McGraw-Hill, 1994. Hardcover. Condition: New. 1. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0070063753n