Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.
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Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Seller: ZBK Books, Carlstadt, NJ, U.S.A.
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Seller: Greenworld Books, Arlington, TX, U.S.A.
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Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
hardcover. Condition: Very Good. Tear in dust jacket*. Seller Inventory # mon0000696404
Seller: BooksRun, Philadelphia, PA, U.S.A.
Hardcover. Condition: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0070063753-11-1-29
Seller: Hawking Books, Edgewood, TX, U.S.A.
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Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP16512376
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP76406815
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Hardback. Condition: Very Good. Takes the reader through a 9-step benchmarking model - from improving baseline trends to achieving quality leadership. This book shows how to: forge a learning organization ready to borrow successful ideas wherever they occur; tailor benchmarking to a firm's identity; manage the total project - including determining what to benchmark; and more. Seller Inventory # CIN0070063753VG
Seller: Austin Goodwill 1101, Austin, TX, U.S.A.
Condition: good. Book shows general signs of use and handling. May have light wear on the cover or edges and minimal writing or highlighting. Binding remains tight, and pages are clean and readable. Seller Inventory # CTXV.0070063753.G