Say The Right Thing--In Any Business or Social Situation! Each year thousands of executives pack Dianna Booher's seminars to learn to express themselves more clearly and confidently at work and at play. Now this master communicator has distilled over 600 of her proven speaking and listening tips into a single fast-access primer--one that can help you think on your feet, organize your ideas for impact, build credibility and loyalty, and instantly answer questions from customers. . .bosses. . .coworkers. . .even your spouse! With Communicate With Confidence You'll develop the skill to: win people over to your ideas; hold your own in meetings; give--and get--advice; say ``No'' without hurt feelings; criticize without crippling; resolve conflicts without blows; respond to insults and abuse; talk across gender line--and more!
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A very prolific communications consultant, Booher now lists more than 25 books, audiocassettes, and videos on her credentials. The latest is a compilation of 1,042 tips, all with explanations, directed toward better governance with words, both written and oral. In fact, language of all kinds, from appropriate body language to the effective use of silence, is her passion; she divides her counsel into 23 sections, ranging from small talk and gender communications to the best ways to criticize, apologize, and negotiate. Among her tips, borrowed from psychologists, sociologists, and communications experts: set agendas for meetings, personalize your greetings, hear silence as it's intended, and dig for unspoken reservations. Not intended as an easy read, since the lists tend to blur at times, this presents some quick answers for beginning and middle managers wondering, "How do I handle this situation?" Barbara Jacobs
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Book Description McGraw-Hill, 1994. Hardcover. Book Condition: New. book. Bookseller Inventory # 0070064555