This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s. Principles are put into practice and the two critical success factors are fully explored: how to build quality controls into every phase of operations - product and service development, production, engineering, marketing, distribution, sales, customer service; and how to drive communication and the implementation of quality control strategies down and across organizational lines, mobilizing commitment at every level. For this revised third edition, the author has added a discussion of the significance of quality control to corporate profitability; 12 benchmarks for quality control in the 1990s; and four management principles for achieving a total quality orientation. Topics are brought to life with practical examples and more than 200 illustrations.
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Book Description McGraw Hill, 1991. Hardcover. Book Condition: New. Hardcover remainder, new. Dust jacket, light wear as a result of warehouse storage. Bookseller Inventory # 17080
Book Description McGraw-Hill Companies, 1991. Hardcover. Book Condition: New. book. Bookseller Inventory # 0070203547
Book Description McGraw-Hill Companies. Hardcover. Book Condition: New. 0070203547 New Condition. Bookseller Inventory # NEW6.0023110
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800702035491.0