Service Management: Operations, Strategy, and Information Technology - Hardcover

James A. Fitzsimmons

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9780070217607: Service Management: Operations, Strategy, and Information Technology

Synopsis

This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.

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Other Popular Editions of the Same Title

9780071157094: Service Management : Operations, Strategy, and Information Technology

Featured Edition

ISBN 10:  0071157093 ISBN 13:  9780071157094
Publisher: Irwin McGraw-Hill, 1998
Softcover