Service Management: Operations, Strategy, and Information Technology

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9780070217607: Service Management: Operations, Strategy, and Information Technology

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. book. Bookseller Inventory # 0070217602

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. Bookseller Inventory # P110070217602

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. New item. Bookseller Inventory # QX-003-20-3951003

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
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Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800702176071.0

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. 2nd. Bookseller Inventory # DADAX0070217602

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: Brand New. 2nd edition. 640 pages. 9.40x7.30x1.10 inches. In Stock. Bookseller Inventory # 0070217602

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