Total Quality Control 4th edition - Hardcover

Feigenbaum, Armand V.

Hardcover

ISBN 10: 0070220034 ISBN 13: 9780070220034

Publisher: McGraw-Hill Professional Pub, 2004

Synopsis

Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised Fourth Edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy.

* New emphasis on managing, operating, and integrating the key areas of a company's quality value chain
* Six Sigma and its role in Total Quality Management
* Ensuring customer satisfaction and retention

About this title

About the Author

Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world.

Edition details

• Publisher: McGraw-Hill Professional Pub
• Publication date: 2004
• Language: English
• ISBN 10: 0070220034
• ISBN 13: 9780070220034
• Binding: Hardcover
• Number of pages: 896