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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness - Hardcover

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9780070267688: Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Synopsis

How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.

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About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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  • PublisherMcGraw Hill
  • Publication date1991
  • ISBN 10 0070267685
  • ISBN 13 9780070267688
  • BindingHardcover
  • LanguageEnglish
  • Edition number1
  • Number of pages274
  • Rating
    • 3.90 out of 5 stars
      52 ratings by Goodreads

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