The Complete Benchmarking Implementation Guide: Total Benchmarking Management

Harrington, H. James

ISBN 10: 0070267723 ISBN 13: 9780070267725

Publisher: McGraw-Hill, 1996

Synopsis

The do-it-yourself benchmarking tool kit. H. James Harrington, International Quality Advisor for Ernst & Young, knows what it takes to execute a successful benchmarking program--and shows you how in The Complete Benchmarking Implementation Guide. This authoritative how-to packs all the forms, procedures, advice, and action plans you need to benchmark any type of product, equipment, manufacturing process, or business. Harrington walks you through the 5 phases and 20 activities of an effective program, delivering expert guidance every step of the way. You'll quickly develop a top-notch benchmarking team--determine what measures to benchmark--collect and analyze data--conduct research--gain management support and approval--initiate continuous improvement techniques--implement changes and measure impact--and much more.

About this title

About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

Edition details

• Publisher: McGraw-Hill
• Publication date: 1996
• Language: English
• ISBN 10: 0070267723
• ISBN 13: 9780070267725
• Binding: Ring-bound
• Edition number: 1
• Number of pages: 438