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Introduction to Reference Work: Reference Services and Reference Processes - Softcover

Katz, William A.

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9780070336391: Introduction to Reference Work: Reference Services and Reference Processes

Synopsis

Expanding on the introduction to reference services given in volume 1, this book examines the reference interview and manual search and explores on-line reference services. The book concludes with treatments of policy and personnel issues and includes a guide to evaluating reference services.

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