The Customer Is Always Right!: Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders

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9780070342095: The Customer Is Always Right!: Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders

Featuring quotes from more than 150 leaders in American business and government--including Blockbuster Entertainment Chairman and CEO H. Wayne Huizenga, Barnes & Noble Chairman and CEO Michael R. Quinlan, and many others--this inspiring "call to arms" reveals exactly why customer satisfaction is so crucial in today's business world, and how businesses can achieve it.

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