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This leading text, renowned for its decision-making approach to operations management, includes 21 case studies of real companies (now integrated throughout), in addition to many industry examples. Operations decision responsibilities are organized into 5 categories: quality, process, capacity, inventory, and workforce and the emphasis is on the management of the operations function vs. quantitive analysis or planning and control - quantitative material is contained solely within chapter supplements. Equal coverage is given to services and manufacturing and both are integrated into a common decision-making framework. In this new edition there is greater emphasis on quality, with new material on quality function deployment, progress capability analysis Baldridge Award criteria, Garvin's 8 dimensions, and the 7 tools of quality. Five critical themes are emphasized throughout: the interrelationship of service and manufacturing, the need for customer directed operations, continuous improvement, the integration of operations decisions with other business functions, and the globalization of operations. There is also a new Solved Problems section added to chapters with quantitative material, a new chapter 21 on Performance Measurement and Improvement, and new Practical Application boxes throughout. Also available - main text and lotus templates on IBM 5.25 (0-07-911437-7), 3.5" IBM Lotus template disk (0-07-832791-1), instructor's manual (0-07-056147-8), study guide (0-07-056148-6), test bank (0-07-056145-1), computerized test bank IBM 5.25" (0-07-832789-x), 3.5"(0-07-074588-9), overhead transparency acetates (0-07-074588-9), video plant tours and guide (0-07-911523-3).
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Book Description McGraw-Hill Inc.,US, 1981. Condition: Good. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP87393783
Book Description McGraw-Hill Companies, The. Hardcover. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0070556121I3N00
Book Description Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: McGraw-Hill Inc.,US Pub Date: 5/1/1981 Binding: Hardcover Pages: 678 reprint edition. Seller Inventory # 5728494
Book Description McGraw-Hill Inc.,US, 1981. Hardcover. Condition: Used: Good. Seller Inventory # SONG0070556121
Book Description McGraw-Hill Inc.,US, 1981. Hardcover. Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0070556121