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Synopsis
Master the priciples of TQM to assure your organization's success in today's ever-changing, super-competitive global marketplace. The Second Edition of TQM Simplified, by James H. Saylor, demystifies TQM and gives you the know-how to apply the latest TQM tools and techniques to achieve continuous improvement and total customer satisfaction. Whether you manage a small or large company in a manufacturing or service industry, you will learn how to build an enterprise-wide commitment to quality. . .develop state-of-the-art leadership skills. . .form, build and improve teamwork. . .improve quality continuously. . .conduct effective meetings. . .and make TQM a permanent part of your company's culture. You also get all-new material on ISO-9000, re-engineering and metrics to further enhance your TQM skills.
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From the Back Cover
Learn how to apply the most up-to-date TQM techniques to any industry and any organization Now TOTAL QUALITY MANAGEMENT, the proven approach for achieving superior customer satisfaction, can be implemented easily and inexpensively by small, medium, and large companies in every field. The second edition of TQM Simplified uses a dynamic, proven, approach encompassing many improvements made over the past five years. The many aspects of TQM are synthesized into one broad-based, comprehensive, modern system that you can begin using today with a forward impetus for success. Focusing on practical processes with simple-to-use tools and techniques, this hands-on-manual contains many step-by-step methods for: Learning the basics of the TQM approach; Dealing with change; Establishing a TQM foundation in your organization; Building the TQM framework necessary for success; Implementing, reinstalling, or revitalizing TQM tailored to your specific organization; Developing modern leadership capable of taking your organization into the next century; Establishing a common focus in the organization; Involving your people in teams for effective decision making; Driving continuous improvements for productivity and quality improvements; Developing empowered people for a learning organization. You will find important new material on reengineering, metrics, and ISO-9000 Series Standards, plus helpful tools for problem solving, process and sytem improvement, decision making, conducting effective meetings, assessing organizational performance, and much more!
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TQM Simplified: A Practical Guide
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0070576785I3N00