Integrated Process Management: A Quality Model - Hardcover

Slater,Roger

Hardcover

ISBN 10: 0070581029 ISBN 13: 9780070581029

Publisher: McGraw-Hill Professional, 1991

Synopsis

The theory and implementation of a quality management system is explained by Slater, who manages such a system at LTV Steel Corporation. He details the six steps of setting process standards and meeting them, and notes the experiences of several companies. Annotation copyright Book News, Inc. Portland, Or.

About this title

About the Author

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From the Back Cover

If you want to create and sustain a commitment to quality in your company--a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. Integrated Process Management: A Quality Model, offers you a compelling, workable process management model, derived fromt the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; how to run the plan on a computer. Slater's model is driven b an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense sstems that really work. The dynamic process management model described in this book will give ou the skills you need right now to improve quality at every stage of operations--from initial product development to final product delivery.

Edition details

• Publisher: McGraw-Hill Professional
• Publication date: 1991
• Language: English
• ISBN 10: 0070581029
• ISBN 13: 9780070581029
• Binding: Hardcover
• Edition number: 1
• Number of pages: 278