Total Quality Control Essentials: Key Elements, Methodologies, and Managing for Success

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9780070595484: Total Quality Control Essentials: Key Elements, Methodologies, and Managing for Success

Total Quality Control (TQC) enables a company or organization to focus its efforts and increase its effectiveness. This book seeks to offer quality personnel, managers and engineers a complete introduction to TQC, including detailed instructions for starting and managing a TQC effort. For those companies that already have a TQC programme in place, it presents strategies and tactics for diagnosing current capabilities and improving them. The guide explains how to apply the famous Hoshin Planning Process, how to manage customer complaints, how to develop an improvement cycle, how to manage key processes in a manufacturing and service organization, how to secure employee participation in improvements via Quality Circles and suggestion plans, and how to audit or review a TQC effort. In addition, there is a comprehensive chapter on the essence of Total Quality Control, analyzing the nature of "quality" and primacy of the customer. Included here is information on the importance of process, learning and growth in the organization, organizations and people running at peak efficiency, and the relationship between creativity and success.

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Review:

"... includes practical, step-by-step instructions for implementing and managing a successful TQM program." -- Manufacutring Revew, 12/92

"This book is a pleasant surprise. I recommend it for your reading pleasure." -- Quality Digest, 6/93

"This book offers a complete introduction to TQC, including practical, ste-by-step instructions for starting and managing a TQC effort, as well as strategies and tactics for diagnosing current capabilities and improving them." -- Industrial Engineering, 1/93

"This book's ideas can be applied to virtually any company. A competent overview of Total Quality, it goes beyond overview, describing many subleties of the TQ process... is readily accessible to managers as well as to engineers and quality personnel." -- Pacific Bell Business Digest,2/93

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