Service Management: Operations, Strategy, Information Technology with Student Cd By James a Fitzsimm

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9780070615663: Service Management: Operations, Strategy, Information Technology with Student Cd By James a Fitzsimm

Printed in black and white by McGraw Hill India. CD included.

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James A. Fitzsimmons,Mona J. Fitzsimmons
Published by Tata McGraw-Hill Education Pvt. Ltd. (2006)
ISBN 10: 0070615667 ISBN 13: 9780070615663
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Book Description Tata McGraw-Hill Education Pvt. Ltd., 2006. Softcover. Book Condition: New. 5th or later edition. The most comprehensive and widely used introduction to service operation book available today.Written by one of the top authorities on the subject, the Fifth Edition of Service Management: Operation, Strategy, Information Technology continues as a market leader by balancing conceptual and applied coverage of service operations and management. The book covers both strategic and operational issues pertaining to service. The breadth of this text`s coverage spans qualitative and quantitative aspects of service management. Table of contents: PART I:UNDERSTANDING SERVICES Chapter. 1 The Role Of Services In An Economy Chapter. 2 The Nature Of Services Chapter. 3 Service Strategy Part II:DESIGNING THE SERVICE ENTERPRISE Chapter. 4 New Service Development Chapter. 5 Technology In Services Chapter. 6 Service Quality Chapter. 7 The Service Encounter Chapter. 8 The Supporting Facility Chapter. 9 Service Facility Location Chapter. 10 Managing Projects Part III: STRUCTURING MANAGING SERVICE OPERATIONS Chapter. 11 Forecasting Demand For Services Chapter. 12 Managing Capacity And Demand Chapter. 13 Managing Waiting Lines Chapter. 14 Capacity Planning And Queuing Models Chapter. 15 Service Supply Relationships Chapter. 16 Managing Facilitating Goods Chapter 17 Growth And Globalization Of Services APPENDIXES Appendix A: Areas of a Standard Normal Distribution Appendix B: Uniformly Distributed Random Numbers [0,1] Appendix C: Values of Lq for the M/M/c Queuing Model Appendix D: Equations for Selected Queuing Models Printed Pages: 621. Bookseller Inventory # 19150

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James A. Fitzsimmons,Mona J. Fitzsimmons
Published by Tata McGraw-Hill Education Pvt. Ltd. (2006)
ISBN 10: 0070615667 ISBN 13: 9780070615663
New Softcover Quantity Available: > 20
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A - Z Books
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Book Description Tata McGraw-Hill Education Pvt. Ltd., 2006. Softcover. Book Condition: New. 5th or later edition. The most comprehensive and widely used introduction to service operation book available today.Written by one of the top authorities on the subject, the Fifth Edition of Service Management: Operation, Strategy, Information Technology continues as a market leader by balancing conceptual and applied coverage of service operations and management. The book covers both strategic and operational issues pertaining to service. The breadth of this text`s coverage spans qualitative and quantitative aspects of service management. Table of contents: PART I:UNDERSTANDING SERVICES Chapter. 1 The Role Of Services In An Economy Chapter. 2 The Nature Of Services Chapter. 3 Service Strategy Part II:DESIGNING THE SERVICE ENTERPRISE Chapter. 4 New Service Development Chapter. 5 Technology In Services Chapter. 6 Service Quality Chapter. 7 The Service Encounter Chapter. 8 The Supporting Facility Chapter. 9 Service Facility Location Chapter. 10 Managing Projects Part III: STRUCTURING MANAGING SERVICE OPERATIONS Chapter. 11 Forecasting Demand For Services Chapter. 12 Managing Capacity And Demand Chapter. 13 Managing Waiting Lines Chapter. 14 Capacity Planning And Queuing Models Chapter. 15 Service Supply Relationships Chapter. 16 Managing Facilitating Goods Chapter 17 Growth And Globalization Of Services APPENDIXES Appendix A: Areas of a Standard Normal Distribution Appendix B: Uniformly Distributed Random Numbers [0,1] Appendix C: Values of Lq for the M/M/c Queuing Model Appendix D: Equations for Selected Queuing Models Printed Pages: 621. Bookseller Inventory # 19150

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Fitzsimmons, James A
Published by McGraw Hill
ISBN 10: 0070615667 ISBN 13: 9780070615663
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Book Description McGraw Hill. Book Condition: New. 0070615667 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # HI_9780070615663

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James A Fitzsimmons
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Book Description Paperback. Book Condition: New. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Bookseller Inventory # I_9780070615663

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FITZSIMMONS
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Book Description Book Condition: Brand New. Brand New Paperback International Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Bookseller Inventory # AIND-37546

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Book Description Book Condition: New. Brand New Paperback International Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Bookseller Inventory # AUSBNEW-37546

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