Synopsis
This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM "how to's" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.
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Fast Track to Quality : A Twelve-Month Program for Small to Mid-Sized Businesses
Published by
McGraw-Hill Companies, The, 1992
ISBN 10: 007065476X
ISBN 13: 9780070654761
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 39856076-75
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Fast Track to Quality A 12-Month Program for Small-to Mid-sized Businessess
Seller: Virtuous Volumes et al., Wilson, WI, U.S.A.
Seller rating 5 out of 5 stars
Hard Cover. Condition: Very Good+ to Near Fine. Dust Jacket Condition: Fine. 5th Printing. Hard Cover. Very Good+ to Near Fine/Fine. 5th Printing. 8vo - over 7¾" - 9¾" tall. ISBN:0-07-065476-X. Three page corners were dog eared, it appears there is one sentence highlighted in green on page 35. Gray cloth with red lettering on spine. 292 pages. Seller Inventory # 008637
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Fast Track to Quality: A 12-month Program for Small to Mid-sized Businesses
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # rev2531145002
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