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Quality Management's all-new section provides the framework for designing effective administrative systems for quality management. New coverage of Six Sigma combines with a wealth of new examples from industry to communicate both the theory and reality of quality management today.
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Howard S. Gitlow is a professor at the University of Miami.
Rosa Oppenheim is a professor at Rutgers University.
Alan Oppenheim is a professor at Montclair State University.
David Levine is a professor at Baruch College.
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