Synopsis
Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts.
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About the Author
Howard S. Gitlow is a professor at the University of Miami.
Rosa Oppenheim is a professor at Rutgers University.
Alan Oppenheim is a professor at Montclair State University.
David Levine is a professor at Baruch College.
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Quality Management: Tools and Methods for Improvement
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McGraw-Hill Education , 2nd edition, 1995
ISBN 10: 0071142630
ISBN 13: 9780071142632
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