Service Management : Operations, Strategy, and Information Technology - Softcover

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9780071157094: Service Management : Operations, Strategy, and Information Technology

Synopsis

Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.

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Other Popular Editions of the Same Title

9780070217607: Service Management: Operations, Strategy, and Information Technology

Featured Edition

ISBN 10:  0070217602 ISBN 13:  9780070217607
Publisher: Mcgraw-Hill College, 1997
Hardcover