Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: Management and Organization Series) - Softcover
Synopsis
Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
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Service Management : Operations, Strategy, and Information Technology
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 55461123-20
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Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: Management & Organization Series)
Published by
McGraw Hill Higher Education, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
Used
Softcover
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
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Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # wbs6228356614
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Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editi
Published by
McGraw-Hill Education - Europe, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
Used
Softcover
Seller: Ammareal, Morangis, France
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Softcover. Condition: Bon. Ancien livre de bibliothèque avec équipements. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # G-463-471
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Service Management: Operations, Strategy, And Information Technology- With Student Cd-rom Mandatory Package (mcgraw-hill International Editions- Management And Organization Series)
Published by
McGraw-Hill Education - Europe, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
New
Softcover
Seller: Basi6 International, Irving, TX, U.S.A.
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Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT25-52045
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Service Management: Operations, Strategy, And Information Technology- With Student Cd-rom Mandatory Package (mcgraw-hill International Editions- Management And Organization Series)
Published by
McGraw-Hill Education - Europe, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
New
Softcover
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABNR-132655
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Service Management Operations, Strategy, and Information Technology
Seller: Wombat's Book Nook, Yarraville, VIC, Australia
Seller rating 2 out of 5 stars
Paperback. Condition: Good. A comprehensive academic text on the multifaceted field of service management, covering strategic, operational, and technological aspects. This edition is a Good Paperback without a dust jacket.This volume systematically explores key topics such as: The role and nature of services in an economy, service quality, service strategy, new service development and process design, and the supporting facility. It delves into critical areas including service facility location, the service encounter, Internet services, forecasting demand, and managing waiting lines. Further detailed discussions include queuing models and capacity planning, managing capacity and demand, managing facilitating goods, service supply chain management, and managing service projects. The book also covers linear programming applications in services, productivity and quality improvement, and strategies for growth and expansion. An essential resource for students and professionals in operations and service management. Seller Inventory # SCAN-13-D7A6D4FD
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Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: Management and Organization Series)
Published by
The McGraw-Hill Company, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
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Softcover
Seller: Majestic Books, Hounslow, United Kingdom
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Condition: Used. pp. 657. Seller Inventory # 4689796
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Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: Management and Organization Series)
Published by
The McGraw-Hill Company, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
Used
Softcover
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: Used. pp. 657. Seller Inventory # 263158107
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Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: Management and Organization Series)
Published by
The McGraw-Hill Company, 2001
ISBN 10: 0071181156
ISBN 13: 9780071181150
Used
Softcover
Seller: Biblios, Frankfurt am main, HESSE, Germany
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Condition: Used. pp. 657. Seller Inventory # 183158097
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