Items related to Service Management: Operations, Strategy, Information...
Synopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
"synopsis" may belong to another edition of this title.
Search results for Service Management: Operations, Strategy, Information...
Stock Image
Service Management: Operations, Strategy, Information Technology w/Student CD
Published by
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
Used
Paperback
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Service Management: Operations, Strategy, Information Technology w/Student CD This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780071263467
Quantity: 1 available
Stock Image
Service Management: Operations, Strategy, Information Technology w/Student CD
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780071263467
Quantity: 1 available
Stock Image
Service Management: Operations, Strategy, Information Technology
Seller: PAPER CAVALIER UK, London, United Kingdom
Seller rating 4 out of 5 stars
Condition: good. A good reading copy. May contain markings or be a withdrawn library copy. Seller Inventory # 9780071263467-4
Quantity: 1 available
Stock Image
Service Management : Operations, Strategy, Information Technology
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. 6th. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP74408535
Quantity: 1 available
Stock Image
Service Management: Operations, Strategy, Information Technology
Published by
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. Seller Inventory # 8597728
Quantity: 1 available
Stock Image
Service Management: Operations, Strategy, Information Technology
Published by
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Seller Inventory # 9157699
Quantity: 1 available
Stock Image
Service Management: Operations, Strategy, Information Technology W/Student Cd
Published by
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. Seller Inventory # 9157701
Quantity: 1 available
Stock Image
Service Management: Operations, Strategy, Information Technology W/Student Cd
Published by
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Seller Inventory # 9157700
Quantity: 1 available
International Edition
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Published by
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
New
Softcover
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABNR-66494
Quantity: 2 available
Stock Image
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Published by
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
New
Softcover
Seller: SMASS Sellers, IRVING, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. Seller Inventory # ASNT3-66494
Quantity: 2 available