Synopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Service Management: Operations, Strategy, Information Technology w/Student CD
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR004988989
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Service Management : Operations, Strategy, Information Technology
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Condition: Good. 6th. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP74408535
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Service Management : Operations, Strategy, Information Technology
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. 6th. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 16154949-20
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Service Management: Operations, Strategy, Information Technology
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Condition: good. A good reading copy. May contain markings or be a withdrawn library copy. Seller Inventory # 9780071263467-4
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Service Management: Operations, Strategy, Information Technology W/Student Cd
Published by
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
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Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Seller Inventory # 9157700
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Service Management: Operations, Strategy, Information Technology
Published by
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Seller Inventory # 9157699
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Service Management
Seller: Hamelyn, Madrid, M, Spain
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Condition: Muy bueno. : Este libro, titulado 'Service Management: Operations, Strategy, Information Technology', es una guía completa sobre la gestión y operación de servicios. Escrito por James A. Fitzsimmons y Mona J. Fitzsimmons, está diseñado para desarrollar habilidades en temas estratégicos y operativos relacionados con los servicios. La sexta edición incluye información actualizada sobre Six-Sigma y RFID, así como los últimos avances en otros temas importantes de la industria. El libro cubre aspectos tanto cualitativos como cuantitativos de la gestión de servicios y ofrece flexibilidad en los cursos, ofreciendo diferentes enfoques para el estudio de las operaciones de servicio. EAN: 9780071263467 Tipo: Libros Categoría: Negocios y Economía Título: Service Management Autor: James A. Fitzsimmons| Mona J. Fitzsimmons Editorial: McGraw-Hill Higher Education Idioma: en Páginas: 537 Formato: tapa blanda. Seller Inventory # Happ-2025-12-05-2c37c22e
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International Edition
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Published by
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
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Seller: Basi6 International, Irving, TX, U.S.A.
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Condition: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition.Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT25-379787
International Edition
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Published by
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
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Softcover
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
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Condition: New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABBB-66071
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SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Published by
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
New
Softcover
Seller: SMASS Sellers, IRVING, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. Seller Inventory # ASNT3-66071