TL 9000 Implementation Guide; A Complete Guide to the New Quality Standard for the Telecommunications Industry

 
9780071371902: TL 9000 Implementation Guide; A Complete Guide to the New Quality Standard for the Telecommunications Industry

TL 9000, the emerging new quality standard for the telecommunications industry, consolidates various quality system requirements used throughout the industry into a single telecommunications-specific set of requirements built upon the widely-recognized ISO 9000 framework.

Industry leaders like Fujitsu Network Communications, Lucent Technologies, Marconi Communications, Motorola, NEC America, Nortel Networks, Pirelli Cables and Systems, SBC Operations, Siecor and Tellabs Operations Inc. participated in the development of this standard and were among the first organizations to attain third-party registration to TL 9000.

One of the only training providers sanctioned by QuEST Forum, STAT-A-MATRIX/The SAM Group has created this comprehensive immplementation guide from hundreds of pages of training materials and countless hours of classroom interaction and consulting with leading edge telecommunications professionals.

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About the Author:

Richard M. Watts specializes in management systems auditing, operational planning, risk analysis, service strategy development, premise and network operations, technical support, property management and building reliability evaluations. He directs and manages all aspects of his firm's quality system consulting and educational services, including TL 9000, ISO 9000/QS-9000, the TE Supplement of QS-9000, AS9100 and ISO 14001 on environmental management systems.

Edward M. Barabas has more than 20 years of experience in the telecommunications industry in quality-related positions, and is an experienced instructor in quality systems auditing and implementation, statistics and sampling.

James J. Gerard, P.E. specializes in course development, course maintenance, consulting and training in quality management principles for the telecommunications industry. He is the lead course developer and trainer for his firm with respect to TL 9000 materials.

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