Implementing Strategic Change - Hardcover

Hoisington, Steve; Vaneswaran, S.A.

Hardcover

ISBN 10: 0071452265 ISBN 13: 9780071452267

Publisher: McGraw-Hill, 2005

Synopsis

Implementing Strategic Change assesses the pros and cons of today’s most well-known corporate performance models, from Balanced Scorecard and Six Sigma to EVA, and presents a fully integrated approach for creating and enhancing customer and shareholder value. This pragmatic, application-oriented book explores today’s movement toward assessing performance on both financial and nonfinancial dimensions and shows managers how to distinguish between assessment and versus implementation- based approaches as they focus on adopting process improvements.

About this title

About the Author

Steve Hoisington is vice president of quality and customer satisfaction at Johnson Controls, Inc. A popular speaker on quality issues, he is coauthor of Customer-Centered Six Sigma.

From the Back Cover

[BACK COVER]

The breakthrough change management methodology that combines the best aspects of top performance improvement models

Implementing Strategic Change integrates a number of celebrated and successful corporate performance models into one innovative, unified change management approach. Designed to help you prepare every level of your organization for customer-driven transformation, it describes the tools you need to seamlessly work continuous change into your day-to-day operational and management structure.

Quality and change management veterans Steve Hoisington and S.A. Vaneswaran assess the pros and cons of several popular performance improvement models, isolating the most successful components of each as they demonstrate how to:

• Use the Baldrige process for structured organizational assessments/diagnostics
• Create a strategy management framework with Balanced Scorecard
• Implement and prioritize process improvements with Six Sigma
• Track, report, and manage performance progress

Implementing Strategic Change goes beyond isolated initiatives to present a top-to-bottom program for addressing organizational change, and strengthening customer and shareholder value. Pragmatic and application-oriented, it shows you how to examine your organization’s financial and non-financial dimensions to reveal its persistent shortcomings, and address those shortcomings using a uniquely effective synthesis of market-proven management tools.

[FLAP COPY]

In an environment of chaotic market dynamics and relentless competitive pressure, incredible amounts of human and financial capital can be wasted simply trying to keep up with the pace of change. Problem is, “keeping up” isn’t good enough anymore. To achieve long-term success, an organization must create its own pathways, seeing and overcoming new business realities before competitors are aware they even exist.

Implementing Strategic Change is the first book to address every aspect of responding to change, from strategy to implementation, and outline an all-in-one program for proactively leading change instead of reactively addressing its impacts. This timely book examines a number of proven organizational performance improvement models, drawing on the best of each to create a comprehensive method for establishing a customer-focused culture throughout all levels of an organization.

Whether you are a senior decision maker, business development professional, or quality manager, Implementing Strategic Change will provide you with the expert guidance and market-tested tactics you need to:

• Assess and determine organizational performance gaps
• Spotlight opportunities for improvement in profitability, revenues, and stock price
• Align your action plans and resources around achievement of organizational strategies, objectives, and targets
• Determine and translate customer requirements into process requirements
• Use Information Technology and System Solutions to enhance and strengthen processes
• Measure, track, review, and manage performance of individuals and business units against performance goals
• Institute an unbiased corporate governance structure capable of performing an independent assessment of your organization

A myriad of management tools developed over the past decade have taught organizations to not only be responsive to ongoing marketplace change, but also to leverage that change into improved value for customers, employees, and shareholders. Implementing Strategic Change integrates the best of those tools into a dramatic approach for assessing and guiding your organization’s overall performance, and treating change as an effective weapon instead of a frustrating obstacle.

Steve Hoisington is senior vice president of organizational effectiveness and quality at Exel. He has also directed quality at IBM and Johnson Controls. Hoisington is a popular speaker on quality and business-related issues and has authored numerous articles in trade journals and magazines. He is the coauthor of Customer-Centered Six Sigma.

S.A. Vaneswaran has more than three decades of experience in Total Quality. He is currently with Lucent Technologies, USA, where his responsibilities include registration and maintenance of TL 9000 and ISO 14000 quality and environmental systems along with driving business excellence processes.

Edition details

• Publisher: McGraw-Hill
• Publication date: 2005
• Language: English
• ISBN 10: 0071452265
• ISBN 13: 9780071452267
• Binding: Hardcover
• Edition number: 1
• Number of pages: 352