What is Six Sigma Process Management? - Softcover

Hayler, Rowland; Nichols, Michael

  • 3.27 out of 5 stars
    15 ratings by Goodreads
 
9780071453417: What is Six Sigma Process Management?
Softcover
ISBN 10: 0071453415 ISBN 13: 9780071453417
Publisher: McGraw Hill, 2005

Synopsis

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers

"synopsis" may belong to another edition of this title.

About the Authors

Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement.



McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

From the Back Cover

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.

Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:

  • Hone process management throughout your entire organization
  • Dramatically improve customer retention and satisfaction
  • Enhance your overall business improvement strategy
  • Successfully manage your end-to-end processes on an ongoing basis
  • Establish a portfolio of the best improvement efforts in your business
Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance.

"About this title" may belong to another edition of this title.

Publisher
McGraw Hill
Publication date
2005
Language
English
ISBN 10 
0071453415
ISBN 13 
9780071453417
Binding
Paperback
Edition number
1
Number of pages
98
Rating
  • 3.27 out of 5 stars
    15 ratings by Goodreads