Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases Series)

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9780071454070: Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases Series)

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

  • Ways to enhance customer service in any business
  • Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
  • The best answers to a wide range of interview questions
  • Tips for documenting performance issues and conducting face-to-face reviews

This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

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From the Back Cover:

Includes sample scripts for every situation

The Right Phrase for Every Situation...Every Time

Performance reviews are among the most powerful and effective tools that a manager can use to motivate employees. But let's face it. Discussing and documenting a coworker's performance can set off a powder keg of personal emotions and defensive reactions. However, t doesn't have to be that way--not if you use the right words in the right situation. Perfect Phrases for Documenting Employee Problems provides hands-on solutions for hundreds of workplace scenarios. With a wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to:

  • Find the perfect words to suit each employee review
  • Document performance in the most effective way possible
  • Build strong working relationships and boost morale
  • Increase productivity, meet deadlines, and achieve goals

Featuring actual case studies of world-class organizations like Target, General Electric, and Microsoft, this user-friendly guide gives you all the words you need to minimize employee problems...and maximize performance.

About the Author:

Anne Bruce travels the globe as a popular speaker, author, and workplace coach specializing in employee performance and development, motivation, and leadership. She also hosts her own radio program in several major media markets called Anne Bruce Life Coach.

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Book Description McGraw-Hill Education - Europe, United States, 2005. Paperback. Book Condition: New. 201 x 117 mm. Language: English . Brand New Book. Perfect Phrases for Documenting Employee Performance Problems will be an easy access guide to help managers identify performance issues and prepare concise documentation of those problems. This quick-reference tool is perfect for new managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.This book covers a wide variety of performance issues including: communication skills; punctuality; decision making; empowerment and delegation; technical skill development; people skills and relationship-building; coaching others; customer care attitude; handling personal problems; creativity and innovation; meeting deadlines; leadership skills; negotiation skills; appearance; self-esteem and confidence; efficient use of time; problem solving and conflict resolution; teamwork; emotional intelligence; overall productivity; loyalty; resistance to change; project management; safety; goal setting; motivation and morale building; common sense and good judgment; personal growth and development; and, professional growth and intentional learning. Bookseller Inventory # AA39780071454070

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Book Description McGraw-Hill Education - Europe, United States, 2005. Paperback. Book Condition: New. 201 x 117 mm. Language: English . Brand New Book. Perfect Phrases for Documenting Employee Performance Problems will be an easy access guide to help managers identify performance issues and prepare concise documentation of those problems. This quick-reference tool is perfect for new managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.This book covers a wide variety of performance issues including: communication skills; punctuality; decision making; empowerment and delegation; technical skill development; people skills and relationship-building; coaching others; customer care attitude; handling personal problems; creativity and innovation; meeting deadlines; leadership skills; negotiation skills; appearance; self-esteem and confidence; efficient use of time; problem solving and conflict resolution; teamwork; emotional intelligence; overall productivity; loyalty; resistance to change; project management; safety; goal setting; motivation and morale building; common sense and good judgment; personal growth and development; and, professional growth and intentional learning. Bookseller Inventory # AA39780071454070

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Book Description 2005. Paperback. Book Condition: New. 1st. 127mm x 10mm x 204mm. Paperback. Perfect Phrases for Documenting Employee Performance Problems will be an easy access guide to help managers identify performance issues and prepare concise documentation of those problems.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 144 pages. 0.240. Bookseller Inventory # 9780071454070

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