Care Packages for Your Customers: An Idea a Week to Enhance Customer Service - Softcover

Glanz, Barbara

Softcover

ISBN 10: 0071484213 ISBN 13: 9780071484213

Publisher: McGraw Hill, 2007

Synopsis

CARE to build a customer-focused company!

Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes

• Self-assessments, brainstorming exercises, checklists, and worksheets
• Real-life examples of how companies create enhanced customer experiences
• Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
• Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

About this title

About the Author

Barbara A. Glanz, C.S.P., is known as “the business speaker who speaks to your heart as well as your head.” Featured on television, on radio, and in print, she gives frequent presentations at conferences and leading organizations worldwide. The author of 11 bestselling business how-to books, Glanz is an expert in helping companies improve morale, retention, and service.

From the Back Cover

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Edition details

• Publisher: McGraw Hill
• Publication date: 2007
• Language: English
• ISBN 10: 0071484213
• ISBN 13: 9780071484213
• Binding: Paperback
• Edition number: 1
• Number of pages: 198