The Manager's Book of Decencies: How Small Gestures Build Great Companies - Hardcover

Harrison, Steve

Hardcover

ISBN 10: 007148633X ISBN 13: 9780071486330

Publisher: McGraw Hill, 2007

Synopsis

There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.

This book shows the way.

Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results.

Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. The Manager's Book of Decencies provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company.

What is a Small Decency?

• Greet coworkers authentically and personally
• Remember to say thank you-or better yet, write thank you notes
• For meetings you convene, be the first to sit down and the last to get up
• Welcome visitors by name. Better yet call them “guests”
• Answer your own telephone
• Give away recognition when things go well; hoard responsibility when they don't
• Convey bad news in person
• When you make a mistake, admit it and apologize

The Manager's Book of Decencies delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.

About this title

From the Back Cover

The Definitive Guide to Building a Positive Corporate Culture

“Respect for people is an essential value for anyone who is truly serious about business and organizational success. In The Manager's Book of Decencies, Steve Harrison demonstrates that such respect must not only be visible, it must also be felt by recipients. There is no room in business today for hubris, arrogance or ignorance of this value.”-John D. Hofmeister, President and US Country Chair, Shell Oil Company

“An inspiring book guaranteed to raise people's confidence that their small decent gestures will have a notable impact on the well-being of others and the quality of the workplace. Steve Harrison has done a masterful job of uncovering the value of everyday goodness.”-Amy Lyman, cofounder and Chair, The Great Place to Work Institute

“This book is a gift to people who long to transform their organization, but feel powerless to do so. Steve Harrison's wisdom and good common sense shows them the way to do just that!”-Jinny Ditzler, author of Your Best Year Yet!

“A trove of simple but powerful ideas you'll wish you had thought of on your own, years ago. I'm inspired to do better.”-Trish Carter, President, Dancing Deer Baking Company, Inc.

About the Author

Steve Harrison is chairman of Lee Hecht Harrison, the global performance leader in career management and leadership consulting, and former chief ethics and compliance officer of Adecco Group, the largest HR solutions company in the world.

Edition details

• Publisher: McGraw Hill
• Publication date: 2007
• ISBN 10: 007148633X
• ISBN 13: 9780071486330
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 256