Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

4.09 avg rating
( 5,277 ratings by Goodreads )
 
9780071829311: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
View all copies of this ISBN edition:
 
 

In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.

Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.

Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.

Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

"synopsis" may belong to another edition of this title.

From the Author:

Note: This is an UPDATED SECOND EDITION to the book previously titled Crucial Confrontations.

From the Inside Flap:

Drawing from 20,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:

An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?

Your boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it.

Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.

Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.

A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

"About this title" may belong to another edition of this title.

Other Popular Editions of the Same Title

9780071830607: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Featured Edition

ISBN 10:  007183060X ISBN 13:  9780071830607
Publisher: McGraw-Hill Education, 2013
Hardcover

9789351340010: Crucial Accountability Tools For Resolving Violated Expectations, Broken Commitments, And Bad Behavior

McGraw..., 2013
Softcover

Top Search Results from the AbeBooks Marketplace

1.

PATTERSON
Published by Mcgraw Hill Publishers
ISBN 10: 0071829318 ISBN 13: 9780071829311
New Quantity Available: > 20
Seller:
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Mcgraw Hill Publishers. Condition: New. Brand New. Seller Inventory # 0071829318

More information about this seller | Contact this seller

Buy New
US$ 10.99
Convert currency

Add to Basket

Shipping: US$ 3.60
Within U.S.A.
Destination, rates & speeds

2.

Patterson, Kerry
ISBN 10: 0071829318 ISBN 13: 9780071829311
New Quantity Available: > 20
Seller:
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2013. PAP. Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # IB-9780071829311

More information about this seller | Contact this seller

Buy New
US$ 11.03
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

3.

Kerry Patterson, Joseph Grenny, Ron McMillan,
Published by McGraw-Hill Education - Europe, United States (2013)
ISBN 10: 0071829318 ISBN 13: 9780071829311
New Paperback Quantity Available: 10
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2013. Paperback. Condition: New. 2nd edition. Language: English. Brand new Book. Hold anyone accountable. Master performance discussions. Get RESULTS.Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.PRAISE FOR CRUCIAL ACCOUNTABILITY:"Revolutionary ideas . opportunities for breakthrough ." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer"This book is the real deal. Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft. Seller Inventory # AA39780071829311

More information about this seller | Contact this seller

Buy New
US$ 15.79
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Joseph Grenny, Ron McMillan, Al Switzler,
Published by McGraw-Hill Education - Europe, United States (2013)
ISBN 10: 0071829318 ISBN 13: 9780071829311
New Paperback Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2013. Paperback. Condition: New. 2nd edition. Language: English. Brand new Book. Hold anyone accountable. Master performance discussions. Get RESULTS.Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.PRAISE FOR CRUCIAL ACCOUNTABILITY:"Revolutionary ideas . opportunities for breakthrough ." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer"This book is the real deal. Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft. Seller Inventory # AA39780071829311

More information about this seller | Contact this seller

Buy New
US$ 15.98
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

5.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
Published by McGraw-Hill Education
ISBN 10: 0071829318 ISBN 13: 9780071829311
New PAPERBACK Quantity Available: 1
Seller:
Booklot COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071829318. Seller Inventory # Z0071829318ZN

More information about this seller | Contact this seller

Buy New
US$ 16.40
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

6.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
Published by McGraw-Hill Education
ISBN 10: 0071829318 ISBN 13: 9780071829311
New PAPERBACK Quantity Available: 1
Seller:
Mega Buzz
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071829318. Seller Inventory # Z0071829318ZN

More information about this seller | Contact this seller

Buy New
US$ 16.40
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

7.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Maxfield, David; Switzler, Al
Published by McGraw-Hill Education
ISBN 10: 0071829318 ISBN 13: 9780071829311
New PAPERBACK Quantity Available: 1
Seller:
Best Bates
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071829318. Seller Inventory # Z0071829318ZN

More information about this seller | Contact this seller

Buy New
US$ 16.40
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

8.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
Published by McGraw-Hill Education
ISBN 10: 0071829318 ISBN 13: 9780071829311
New PAPERBACK Quantity Available: 1
Seller:
Bookhouse COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071829318. Seller Inventory # Z0071829318ZN

More information about this seller | Contact this seller

Buy New
US$ 16.40
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

9.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
Published by McGraw-Hill Education
ISBN 10: 0071829318 ISBN 13: 9780071829311
New PAPERBACK Quantity Available: 1
Seller:
BookShop4U
(PHILADELPHIA, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071829318. Seller Inventory # Z0071829318ZN

More information about this seller | Contact this seller

Buy New
US$ 16.40
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

10.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
Published by McGraw-Hill Education
ISBN 10: 0071829318 ISBN 13: 9780071829311
New PAPERBACK Quantity Available: 1
Seller:
Qwestbooks COM LLC
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071829318. Seller Inventory # Z0071829318ZN

More information about this seller | Contact this seller

Buy New
US$ 16.40
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book