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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package - Hardcover
Synopsis
Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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- PublisherMcGraw-Hill/Irwin
- Publication date2000
- ISBN 10 0072424192
- ISBN 13 9780072424195
- BindingHardcover
- LanguageEnglish
- Edition number3
- Number of pages640
- Rating
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_227536219
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Service Management: Operations, Strategy, Information Technology [with Student CD-ROM]
Seller: Book Express (NZ), Wellington, New Zealand
Seller rating 4 out of 5 stars
Hardcover. Condition: Very Good. 3rd edition. 640 pages. Service Management is the best-selling text in this market and includes compe lling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in qualit. Seller Inventory # 1519ai
Quantity: 1 available
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Service Management
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. pp. 640. Seller Inventory # 3189873
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Service Management
Seller: Books Puddle, New York, NY, U.S.A.
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Condition: New. pp. 640. Seller Inventory # 264658094
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Service Management
Seller: Biblios, Frankfurt am main, HESSE, Germany
Seller rating 5 out of 5 stars
Condition: New. pp. 640. Seller Inventory # 184658084
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: Basi6 International, Irving, TX, U.S.A.
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Condition: Brand New. New. US edition. Excellent Customer Service. Seller Inventory # ABEJUNE24-54310
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABNR-142655
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: dsmbooks, Liverpool, United Kingdom
Seller rating 4 out of 5 stars
Hardcover. Condition: Like New. Like New. book. Seller Inventory # D7F5-8-M-0072424192-5
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