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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package - Hardcover
Synopsis
Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0072424192I4N00
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Published by
McGraw-Hill/Irwin (edition 3), 2000
ISBN 10: 0072424192
ISBN 13: 9780072424195
Used
Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. 3. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0072424192-11-1
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABBB-142979
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Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
Seller: Basi6 International, Irving, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT25-54046
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Service Management
Published by
The McGraw-Hill Company, 2000
ISBN 10: 0072424192
ISBN 13: 9780072424195
Used
Hardcover
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: Used. pp. 640. Seller Inventory # 264658094
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Service Management
Published by
The McGraw-Hill Company, 2000
ISBN 10: 0072424192
ISBN 13: 9780072424195
Used
Hardcover
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 4 out of 5 stars
Condition: Used. pp. 640. Seller Inventory # 3189873
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Service Management
Published by
The McGraw-Hill Company, 2000
ISBN 10: 0072424192
ISBN 13: 9780072424195
Used
Hardcover
Seller: Biblios, Frankfurt am main, HESSE, Germany
Seller rating 4 out of 5 stars
Condition: Used. pp. 640. Seller Inventory # 184658084
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US$ 154.92
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Quantity: 1 available